Head of Account Management

About GetHarley

GetHarley empowers people to look, feel and be their best selves — at every age.  We are the first platform to combine technology with the human instinct and experience of a Clinician to deliver a deeply personalized and effective experience. Our company is transforming the skincare and healthy ageing experience as we know it.

Launched in May 2019, we are backed by top-tier venture capitalist firms, raising $52 million in our funding to date. Currently, at ~95 employees and growing, we are an award-winning, fast-paced business, growing triple-digits year over year with no market competition. Today, we empower over 1000 clinicians to increase their skincare product sales and drive patient loyalty via the GetHarley platform and we plan to grow this significantly in the coming year. We are looking for ambitious, dynamic, kind people to help us continue to scale.

Your Work

We are so excited to be hiring a Head of Account Management to lead our Account Management team, focusing on coaching, developing and scaling our exceptional team of 8 Account Mangers, covering both our mid-market and strategic accounts.

As the Head of Account Management, your responsibilities will be:

• Hiring: attracting, hiring and onboarding superstar account managers to join our exceptional team
• Team leadership and coaching: Developing our account management team to consistently deliver against their revenue targets and support them to have career growth
• Driving practitioner retention & growth: Owning the team target and driving growth - ensuring the the team maximize the potential of first time sales within their existing portfolios of practitioners
• Process improvement: constantly finding ways to improve workflows, tools and reporting systems to enhance team productivity
• Metrics & Reporting: working with data and analytics to understand team performance, and track & report on key performance indicators (e.g., NRR, churn, CSAT) to the leadership team
• Building strong relationships with Practitioners - putting our practitioners at the forefront of everything you do, engaging with them regularly to deep dive into their needs, seeking to highlight value and return on investment using GetHarley

Experience

You will be a great fit if you:

• Have experience leading a high performing sales team
• Thrive off owning and driving the team target
• Strong executor, able to hold the team to account to deliver against ambitious team targets
• Love to be hands-on, coaching your team to be the best version of themselves
• Are process driven and able to deliver training and sales enablement playbooks
• Are energised by spending time with clients and able to build trust, like and respect
• Possess strong numeracy skills, with an analytical mindset - able to lead on spreadsheets, dashboards and accurate forecasting
• A track record of success within a startup or scale-up and thrives in a fast paced environment
• Are a collaborative team player and enjoy working cross functionally
• Sharp attention to detail with the ability to handle multiple tasks seamlessly
• An exceptional work ethic and the desire to make a difference
• A passion for skincare and healthy ageing!