Customer Experience Executive

About GetHarley

GetHarley empowers people to look, feel and be their best selves — at every age.  We are the first platform to combine technology with the human instinct and experience of a Practitioner to deliver a deeply personalized and effective experience. Our company is transforming the skincare and healthy ageing experience as we know it.

Launched in May 2019, we are backed by top-tier Venture Capital firms, raising $52 million in funding to date. Currently, at ~95 employees and growing, we are an award-winning, fast-paced business, growing triple-digits year over year with no market competition. Today, we empower over 1000 practitioners to increase their skincare product sales and drive patient loyalty via the GetHarley platform and we plan to grow this significantly in the coming year. We are looking for ambitious, dynamic, kind people to help us continue to scale.

Your Work

The Customer Experience Team is responsible for delighting our customers by communicating with them, building authentic relationships, and empowering their skin health journey. They are also a key part of our retention function, contributing to our repeat orders target by helping patients to order the right products for their skin goals. This team also helps us streamline and automate our customer success processes.

• You will work directly with customers on our platform to provide thoughtful, helpful and personalised solutions to their needs
• You will be empowered to make the best decision for each customer by thinking logically and with the goal of providing a delightful customer experience, that exceeds expectation
• You will contribute to the company's sales target by executing different campaigns to drive repeat purchases and upsell.

Experience

You will be a great fit if you:

• Love interacting with people and helping them achieve the best outcomes possible
• Possess strong written communication skills
• Fluent in English
• Have very robust logical thinking skills along with a customer-centric mindset
• Have an ability to identify and close sales opportunities
• Are a fast learner who can navigate through ambiguity
• Are able to multitask and operate in a fast-paced environment
• Want to experience working at a high-growth and early-stage tech start-up
• Have 2+ years experience in Customer Support / Experience
• Have excellent attention to detail

Location

This role can be fully remote in the UK or hybrid - we have a Marylebone HQ which is open anytime you want to pop in.

Working Hours

This is a full-time, permanent position where you would work 40 hours per week, with 2 days off.

You will be working on a rota basis and will be required to work 1 weekend day per week.

Why choose GetHarley

• It’s an exciting challenge. No two days are the same! We are an ambitious company that move fast and hustle
• You are making a difference. We are empowering our clinicians and supporting our patient's skincare goals
• Growth opportunities. We take personal development seriously and support your growth ambitions

What we can offer you

• 25 days of annual leave
• Regular team socials
• Discounted skincare products
• Private health insurance
• Quarterly all-company GetTogethers
• A birthday treat delivered to your door
• Dog-friendly office located in Marylebone
• Seasonal merch drops
• Laptop provided

GetHarley is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.

We want to leverage this diversity by building an inclusive culture where everyone is respected, can be themselves and strive to be their best. That way we can build a better future for our employees, our patients and practitioners.