IT Manager

Machine intelligence will soon take over humanity’s role in knowledge-keeping and creation. What started in the mid-1990s as the gradual off-loading of knowledge and decision making to search engines will be rapidly replaced by vast neural networks - with all knowledge compressed into their artificial neurons. Unlike organic life, machine intelligence, built within silicon, needs protocols to coordinate and grow. And, like nature, these protocols should be open, permissionless, and neutral. Starting with compute hardware, the Gensyn protocol networks together the core resources required for machine intelligence to flourish alongside human intelligence.

The Role

• Keep our internal systems running smoothly—supporting our end users, managing devices, identity & access, SaaS tools, and collaborating with Ops and Engineering to maintain a high-velocity, secure environment

Responsibilities

• Provide support for Mac users globally
• Manage onboarding/off-boarding: account provisioning, device setup, and access management
• Administer identity (SSO, MFA), MDM/endpoint security, and Google Workspace/SaaS stacks
• Perform security hardening for laptops and SaaS systems
• Troubleshoot network, hardware, software issues; escalate as needed
• Automate routine IT tasks via scripting (Python or Bash)
• Maintain clear documentation of systems, procedures, configurations
• Collaborate with infrastructure and security teams

Competencies

Must Have

• 5+ years experience in IT support or systems administration
• Strong troubleshooting skills across OS, endpoints, network
• Experience with MacOS management, security hardening, and EDR/SIEM tools
• Experience with Google Workspace administration, MDM solutions, and IAM tools
• Comfortable supporting remote/distributed teams
• Scripting ability (Python or Bash)
• Excellent communication and customer-service mindset

Preferred

• Experience with security frameworks (SOC2, ISO 27001)
• Familiarity with cloud platforms (AWS, GCP) or DevOps tooling
• Interest in AI infrastructure, distributed systems, or blockchain

Compensation / Benefits

• Competitive salary + share of equity and token pool
• Fully remote work - we currently hire between the West Coast (PT) and Central Europe (CET) time zones
• Visa sponsorship - available for those who would like to relocate to the US after being hired
• 3-4x all expenses paid company retreats around the world, per year
• Whatever equipment you need
• Paid sick leave and flexible vacation
• Company-sponsored health, vision, and dental insurance - including spouse/dependents [🇺🇸 only]

Our Principles

Autonomy & Independence

• Don’t ask for permission - we have a constraint culture, not a permission culture.
• Claim ownership of any work stream and set its goals/deadlines, rather than waiting to be assigned work or relying on job specs.
• Push & pull context on your work rather than waiting for information from others and assuming people know what you’re doing.
• Communicate to be understood rather than pushing out information and expecting others to work to understand it.
• Stay a small team - misalignment and politics scale super-linearly with team size. Small protocol teams rival much larger traditional teams.

Rejection of mediocrity & high performance

• Give direct feedback to everyone immediately - rather than avoiding unpopularity, expecting things to improve naturally, or trading short-term pain for extreme long-term pain.
• Embrace an extreme learning rate - rather than assuming limits to your ability / knowledge.
• Don’t quit - push to the final outcome, despite any barriers.
• Be anti-fragile - balance short-term risk for long-term outcomes.
• Reject waste - guard the company’s time, rather than wasting it in meetings without clear purpose/focus, or bikeshedding.