Head of Member Growth (Revenue Ops)

Our Story 

Remaking the way we make families.

Gaia is bringing value-based care to fertility. We focus on improving outcomes for our members through better care and end-to-end support, and believe they should only pay us if successful. We take on the risk so that our clinic partners get paid regardless of outcomes.

Our founder, Nader AlSalim, experienced the challenges of IVF firsthand as he and his wife went through 5 rounds of treatment to conceive their son. He created Gaia to give others the experience he wished he’d had. Today, a Gaia baby is born every 2.6 days, and with an NPS above 80, our Members feel taken care of at every step of their journey.

Our Company Values

Because we’re building in an extraordinarily complex space, we need to be unapologetically demanding and single-minded in the pursuit of our goals, while going out of our way to support people. Four values drive everything we do at Gaia:

Them, not you: Do right by our members, be kind, and take one for the team.

Drive or get out of the way: Identify problems, take initiative, and step out of your lane.

When in doubt, be brave: It’s the only way to bring about change.

Be extraordinary at what you do: Pursue your craft with excellence and seriousness.

The Role

As Head of Member Growth, you’ll own the design, optimization, and execution of Gaia’s sales motion, from prospect capture to signed member. You’ll be responsible for building and maintaining a scalable sales infrastructure, ensuring our team is operating efficiently and armed with the right data, tools, and processes.

• Design and optimize our sales workflows from lead to close including handoffs between marketing, sales, and ops teams
• Build and manage our CRM infrastructure (HubSpot): automations, integrations, contact segmentation, and reporting
• Analyze pipeline and performance data to surface trends, identify bottlenecks, and drive better forecasting
• Create and enforce clear sales processes: call flows, scripts, follow-up cadences, and qualification criteria
• Collaborate with marketing and product to ensure tight messaging alignment and accurate targeting
• Jump into patient-facing sales calls when needed (10–20% of the time), especially to test new scripts or tackle complex cases
• Set up and manage dashboards, forecasting models, and compensation tracking to support performance and planning
• Be the go-to person for GTM tech stack decisions, including tools for automation, reporting, and lead management

What We’re Looking For

• 5 years experience in revenue operations, sales operations, or GTM systems at a high-growth startup
• Experience managing and developing high-performing teams - you know how to set clear goals, give actionable feedback, and create a culture of accountability and growth
• Proven track record of owning and scaling CRM systems (HubSpot)
• Strong analytical skills, you’re comfortable diving into data, building dashboards, and communicating insights
• Exceptional organizational and documentation skills
• Strong understanding of B2C or B2B2C funnel mechanics, preferably in healthcare, fintech, or another complex-consideration space
• Comfortable balancing strategic thinking with hands-on execution
• Flexible to work East Coast hours and accessible to the NYC office for occasional in-person collaboration
• Bonus: experience with sales enablement, compensation design, or patient/member growth in healthcare

Salary and Benefits

Here at Gaia, our employees are the foundation of our success. We believe it's super important that you are happy, healthy, and motivated.

As such, on top of a competitive market bench-marked salary, we offer private healthcare, fertility support and other benefits. The salary bracket for this role $115-145K.

On top of this, we offer all employees a set up budget when they join and a personal development budget each year to build upon your skills. We’re working hard on our reward and recognition framework to make sure that those who are excelling above and beyond get what they deserve.

Diversity and Inclusion

At Gaia, we believe diverse and inclusive teams make better products, more successful businesses and help us to be better people.

Gaia counts 38 employees spanning 10+ different nationalities. Gaia’s board of directors is composed of founder Nader AlSalim and 2 women —  from Kindred Capital, Leila Zegna and from Atomico, Terese Hougaard. Women are also well represented at the company’s C-suite level (COO, CMO, Chief of Staff) and within Gaia’s data and engineering team, a traditionally male dominated field.

We strive to create an organization that welcomes people and does not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status.

If you’re eager for a challenge, want to hit the ground running and you're ready to make an impact on other people’s lives, apply!
We aim to respond to all applicants within 1-2 weeks. There is no deadline for the application, the role will be live until filled.