Operations Associate

Job Title: Operations Associate

(Remote Opportunity)

Company Overview:

Fresh Prints was founded with a vision to build something extraordinary from the ground up. Starting in India in 2016, Fresh Prints began with humble beginnings—no office, no payroll system, and no established infrastructure. But what we lacked in structure, we made up for in passion, grit, and determination. Today, we’ve grown from a scrappy startup into a thriving organization with a team of over 400 people across three countries, driven by a shared mission to create meaningful impact.

Fresh Prints thrives on entrepreneurial energy and a collaborative spirit. We believe in empowering individuals to take ownership, challenge the norm, and drive meaningful change. Our journey from startup to a global team has been defined by grit, innovation, and an unwavering commitment to our people and mission.

Introduction:

The Operations Team is integral to the success of our business, responsible for delivering exceptional end products to our customers. Last year, we managed over 30,000 orders, contributing to over $31 million in revenue. This role offers a dynamic and challenging environment where you will have the autonomy and decision-making power to manage logistics for high-revenue campaigns and solve logistical challenges daily.

If you thrive in high-energy, fast-paced environments, and want to be part of a company on a remarkable growth trajectory, this position is for you. With Fresh Prints’ continued expansion, the opportunities for your growth are limitless.

Responsibilities:

Key Impact Areas:

• Coordinate logistics for campaigns that generate millions in revenue involving both overseas and domestic vendors.
• Strategize and implement ways to reduce costs and increase profit margins for orders.
• Expedite delivery timelines, achieving 5-day turnarounds for orders typically completed in 10 days.

Order Team:

• Resolve stock issue tickets, licensing tickets, and other miscellaneous issues.
• Provide backup support to the Order Processing team during low-volume periods.
• Process sample orders efficiently.
• Update Printer Capacity Management System (PCMS) ratings.
• Handle ad-hoc tasks during slow seasons.
• Work on reporting tasks and special projects.

Pre-Order Team:

• Prepare and share pricing quotes using available resources.
• Communicate and provide feedback to other teams to solve order issues and enhance the licensing experience.
• Verify timelines and licensing-related inquiries from Campus Managers.
• Conduct order checks, including Shopify and Group order reviews.
• Assign schools when proofs come directly from clients.
• Upload proofs to licensing portals for single-use licenses

What We’re Looking For:

• Someone who can think on their feet and take on daily challenges.
• High energy and a proactive approach to problem-solving.
• A detail-oriented individual with a passion for learning and growth.
• A team player eager to contribute to a fast-growing company.

Essential Requirements

• 1–5 years of experience in Operations or Logistics (fresh graduates with potential are also welcome).
• Strong analytical and organizational skills.
• Ability to work on complex tasks under tight timelines.
• Self-motivated and capable of making decisions independently.
• Fluent in English with excellent communication skills.
• Comfortable working night shifts (6:30pm - 3:30am Ist)

Conclusion: This role offers the opportunity to make a tangible impact on high-revenue operations and grow alongside a company on an extraordinary trajectory. If you’re ready to take on logistical challenges and thrive in a dynamic, remote work environment, we’d love to hear from you.

This structured job description ensures clarity and highlights the challenges, responsibilities, and opportunities associated with the role

Compensation and Employment Details:

• Salary: $700 per month, $80 per month night shift allowance

We are excited about the possibility of you joining us in this venture and look forward to seeing the profound impact you will have on our organization.