Customer Project and Success Manager (DACH)

Founda operates at the intersection of healthcare, interoperability, and data availability, enabling seamless data exchange and digital transformation across hospitals, software vendors, and healthcare networks.

We are seeking a Senior Customer Projects and Success Manager to take on a key leadership role in ensuring seamless project delivery and long-term customer success across the DACH region. This role acts as the primary delivery lead for the market, managing complex projects and strategic accounts while driving continuous improvement and mentoring junior team members. The ideal candidate is passionate about improving healthcare delivery through digital infrastructure and thrives in environments where innovation meets regulation.

What You Will Do: Core Responsibilities

As the Senior CPSM, you will drive market success across three core areas:

• Market Leadership: Own the overall delivery performance for the DACH region, ensuring alignment of project priorities, resource allocation, and timelines with business objectives. Oversee portfolio forecasting, milestones, and revenue recognition, ensuring contractual and financial accuracy. Maintain data hygiene across delivery tools (CRM, project management) to enable reliable reporting and leadership visibility.
• End-to-End Project Management: Directly manage a set of strategic projects, handling the full project lifecycle from kickoff through go-live. You will execute project plans, manage timelines, dependencies, and deliverables, while proactively tracking progress, risks, and financials. Utilize Agile and other methodologies to drive problem-solving, manage scope, and ensure alignment between customer goals and Founda’s capacity.
• Customer Success & Collaboration: Serve as the primary contact for customers throughout implementation and adoption, building and maintaining strong executive and operational relationships to ensure measurable outcomes and satisfaction. Collaborate closely with Product, Engineering, and Sales teams to integrate customer feedback, align on delivery needs, and identify expansion opportunities.

Who you are

• Experience: At least 5-7 years of experience in customer success, customer onboarding, or project management within enterprise B2B SaaS.
• Domain Expertise: Proven track record in managing complex software implementation, integration, or digital transformation projects in highly regulated environments (e.g., healthcare, finance).
• Technical Acumen: Familiarity with complex system integrations, data management solutions, and third-party software integrations. Strong understanding of various project management methodologies and experience with CRM/project management tools is essential.
• Healthcare Experience: Experience working within or with the healthcare sector, ideally with exposure to interoperability challenges and healthcare IT ecosystems with healthcare standards like HL7, DICOM, FHIR. Comfortable navigating common healthcare challenges like legacy systems and regulatory frameworks.
• Skills & Mindset: Strong leadership combined with a hands-on, execution-driven mindset. You possess excellent prioritization, communication, and stakeholder management skills.
• Communication: Ability to translate complex interoperability or data challenges into clear project goals for technical and non-technical stakeholders.
• Language: Fluent in both English and German.

Why Join Founda Health?

We believe that happy, supported team members are the key to amazing work. That’s why we go all out when it comes to employee benefits! From making sure you’re set up for success at work to helping you relax and recharge, here’s what you can look forward to as part of our team:

• A competitive base salary
• Annual Incentive plan
• Pension Plan: Planning for the future starts today, and we’ve got you covered.
• Minimum of 30 Holidays: Whether it's a sunny getaway or a cozy staycation, your time to relax is a priority. You can take more days if you want. 
• Learning & Development: Grow your skills, chase your goals, and unlock your potential 
• Budget for home office set-up: Create your ideal workspace with our support.
• Work from Anywhere: Flexibility to work where you thrive, whether it’s your favorite café, a beach, or your home office.

A note on applying: Studies show that people often hesitate to apply unless they meet every requirement. At Founda Health, we know the perfect candidate doesn’t exist. If you see yourself in this role, even if you don’t check every single box, we’d still love to hear from you.

 

Note for agencies: we do not need any assistance in our hiring process. Acquisition is therefore not appreciated.