Luxury Travel Sales Concierge

Job Title: Luxury Travel Concierge

(Remote Opportunity)

Company Overview: At FlyFlat, we deliver unmatched luxury air travel at remarkable cost savings—up to 35% off standard fares and as much as 80% for flexible or last-minute bookings. Built on white-glove service, industry expertise, and proprietary booking methods, we exclusively serve high-end clients who only fly at the front of the plane. As we continue to scale, we are expanding our concierge offering with a sales-driven, profit-focused role designed to elevate client service and drive revenue growth.

Introduction: The Concierge III – Sales and VIP Specialist role combines high-touch client care with a strong focus on sales and profitability. Building upon the service foundation of Concierge II, this position emphasizes closing premium bookings, maximizing margins, and serving as a trusted partner for VIP clients. With the support of a world-class backend operations team, you will concentrate on relationship-building, sales execution, and delivering exceptional travel experiences. The role includes uncapped earning potential through a tiered gross profit commission structure, starting at 5% and scaling up to 10%, in addition to a monthly salary draw

Responsibilities:

Client Engagement & Luxury Travel Support

• Convert high-value inbound leads into premium bookings, with average air ticket sizes of ~$4,500 and ~30% margins.
• Serve as the primary contact for assigned clients, handling urgent travel needs, itinerary changes, and emergencies with care and professionalism.
• Deliver a consultative, luxury sales experience while ensuring high retention and repeat business.
• Proactively identify and pursue upsell opportunities to drive gross profit.

Operations & Collaboration

• Proactively identify and pursue upsell opportunities to drive gross profit.
• Support billing, payment processing, and finance coordination as needed.

Process Improvement & Brand Development

• Improve workflows to enhance efficiency and client satisfaction.
• Develop and share best practices, documentation, and training to strengthen team performance and increase gross margin outcomes.

Qualifications

• Experience: 3+ years in luxury travel sales, high-ticket concierge services, or enterprise-level client services.
• Skills: Strong communication, consultative sales, negotiation, and margin awareness.
• Traits: Results-driven, proactive, and resilient, with high integrity and the ability to thrive in a 24/7 high-pressure environment.

Preferred

• GDS knowledge (Sabre, Amadeus).
• Existing high-level client portfolio or agency partnerships.
• Experience with UHNW individuals, family offices, or premium travel services.
• Startup or high-growth company experience.

Metrics for Success

• Growth in gross profit per booking and margin performance.
• Lead conversion rates and effectiveness in client “saves” and “wins.”
• Reduced ramp time for new hires and improved team efficiency.
• Time saved for executive leadership through autonomous client management.

Conclusion: This is a career-defining opportunity to join a rapidly scaling company at the forefront of luxury travel innovation. As a Concierge III, your expertise and commitment will directly shape client experiences, revenue growth, and the company’s continued success. If you are passionate about luxury travel, sales, and building deep client relationships, we invite you to join FlyFlat and elevate the way the world experiences premium air travel.

Compensation and Employment Details:

• Base Pay: Monthly salary draw starting at $1,500, which increases as you hit higher sales tiers (up to $3,750/month)
• Commission: Tiered gross profit commission structure from 5% to 10%, retroactively applied each month based on performance.
• Earnings: Uncapped, with opportunities for additional bonuses tied to client retention, referrals, and margin optimization.

Work Expectations & Time Off

• FlyFlat values work-life balance and encourages smart, efficient work habits. However, as a 24/7 luxury travel service, team members must be prepared to step in when needed to support VIP clients and urgent bookings.
• Flexible scheduling, with the expectation of availability for time-sensitive client needs.
• Commitment to excellence in customer service, ensuring FlyFlat remains the top choice for luxury travel.

We are excited about the possibility of you joining us in this venture and look forward to seeing the profound impact you will have on our organization.