Sabre Ticketing Agent

Job Title: Sabre Ticketing Agent (Remote Opportunity)

Company Overview:

FlyFlat is a luxury travel platform offering exceptional deals on long-haul, international, business, and first-class tickets. Clients benefit from up to 80% savings on one-way and last-minute flights, with an average 35% discount on retail prices. Since 2017, FlyFlat has earned a reputation for excellence in customer service and reliable, last-minute travel solutions. Joining FlyFlat means being part of a team dedicated to transforming luxury travel accessibility

Introduction:

FlyFlat is seeking a dedicated Sabre Ticketing Agent to support our concierge team with flight booking and ticketing tasks via the Sabre GDS system. This remote role is available only to applicants in India, with required travel for training and team offsites.

Responsibilities:

Booking and Ticketing:

• Book flights and manage ticketing for clients using Sabre GDS, ensuring accuracy.
• Monitor flights for price drops and rebook as necessary to increase profitability.
• Update and confirm itineraries, seat assignments, and frequent flyer information, and handle other booking-related requests.

PNR and Internal Data Management:

• Respond to GDS queue inquiries within SLAs, ensuring timely communication.
• Interpret booking requests and air travel requirements accurately, leveraging available resources.

Process Improvement:

• Support team efforts to enhance booking procedures and identify improvement opportunities.

Qualifications:

• Minimum 1-2 years of experience with Sabre GDS, specifically in booking and ticketing.
• Excellent written English communication skills.
• Familiarity with task management tools (e.g., Asana) and data input on Google Sheets.
• Ability to work in a team environment as well as independently
• Ability to multitask and prioritize during times that can sometimes seem chaotic.
• Working knowledge of Airline industry policies.
• Ability to think outside the box in shopping and troubleshooting scenarios.
• Detail-Oriented
• Flexibility - we’re growing and evolving and we’re looking for folks to grow and evolve with us
• Access to a distraction-free workspace with excellent internet connectivity and your own laptop.

Nice to have experience:

• Knowledge of booking rental cars, hotels, cruises, and similar accommodations in Sabre.
• Experience with other GDS systems.
• Background in travel or hospitality, particularly with international or luxury bookings.
• Interest or experience in travel loyalty programs.
• Previous remote work experience with a self-driven, accountable work style.

Conclusion:

Joining FlyFlat as a Sabre Ticketing Agent offers a unique opportunity to be part of a pioneering team in luxury travel. Your contributions will be integral to delivering exceptional experiences for our clients, optimizing booking processes, and enhancing profitability. If you're passionate about the travel industry and driven to excel in a fast-paced, remote environment, we look forward to welcoming you to the FlyFlat team

Compensation and Employment Details:

• Base Salary: $400-500 per month
• Incentive pay: Additional $100+ per month for profitable rebooking’s
• Work Schedule: Full-time, 5 days a week with 9-hour shifts (1-hour break). Flexibility for shifts across time zones and days is expected.
• Location: Remote, India-based applicants only, with travel for training and offsites
• Start Date: December 9th-16th, TBD

Growth Opportunities:

Opportunities to advance to Sabre booking manager or expert roles with a base salary of $650+ per month, plus monthly profit sharing. Over half of FlyFlat's team members have been promoted within their first year, reflecting the company’s commitment to rewarding hard work and a proactive mindset.

We are excited about the possibility of you joining us in this venture and look forward to seeing the profound impact you will have on our organization.