Account Executive

Job Title: Account Executive

Location: Remote - PST, CET (Full-Time)

Company Overview:

FlyFlat is a luxury travel platform specializing in discounted long-haul, international, business, and first-class tickets. Since 2017, we've provided exceptional customer service and substantial savings through innovative booking methods. Join our dynamic team and help revolutionize travel.

Role Overview:

FlyFlat is seeking an Account Executive to manage and drive sales growth for its Pro Plan, targeting individuals and SMEs. You will be responsible for managing inbound leads, conducting sales outreach, closing deals, and maintaining high client satisfaction. The role will require working closely with the COO, Head of Growth, and concierge teams to ensure seamless service and maximize customer satisfaction. This position offers uncapped earning potential with profit-based commissions and equity.

Responsibilities:

• Client Relationship Management: Build and maintain strong relationships with Pro Plan members, tailoring travel solutions to meet their specific needs.
• Client Fulfillment with Concierge Team: Work with the concierge team to ensure smooth service for FlyFlat Pro users, including reviewing and improving team communications.
• Sales Outreach & Conversion: Engage and onboard inbound leads via Zoom, phone, WhatsApp, and email. You will manage a sales funnel that includes 100+ weekly leads and convert these leads into FlyFlat Pro members.
• Reporting & CRM Management: Regular use of HubSpot for logging activity, maintaining outreach, and tracking customer interactions. Provide weekly reports on outreach and client pipeline.
• Product & Process Suggestions: Proactively suggest improvements to the FlyFlat Pro Plan and internal processes, particularly related to automated emails and reporting.
• In-Person Customer Acquisition: Travel for events, conferences, and client meetings to build relationships and drive customer acquisition.
• Cross-Functional Collaboration: Work closely with FlyFlat leadership (COO, Head of Growth) and other team members to implement sales strategies and contribute to company growth.

Qualifications:

• 2+ years of experience in luxury sales, membership development, or concierge services within the travel or hospitality industry.
• Experience managing high-net-worth clients and providing luxury customer service.
• Access to a distraction-free workspace with excellent internet connectivity and your own laptop.
• Proven track record of sales success and pipeline management.
• Proficient with CRM tools like HubSpot or similar systems.
• Strong interpersonal and communication skills, with the ability to handle complex enterprise negotiations.
• A passion for international travel and a deep understanding of the luxury travel industry.

Nice to Have:

• Experience in high-growth startups with lean teams.
• Extensive personal travel experience with knowledge of business/first-class products.
• Familiarity with luxury hotels and airline mileage programs.

Compensation:

Base Salary: $25,000 - $40,000

Expected Cash Year 1: $80,000 - $120,000

Commissions:

• 1% of gross profit on all air tickets, hotel bookings, and other sales for clients directly handled.
• 5% of year 1 revenue on all FlyFlat Pro memberships closed independently (2% for collaborative efforts).

Equity: 0.025% - 0.05% equity vested over four years (valued at $18M in February 2024).

This role presents an exciting opportunity to contribute to FlyFlat's success as an Account Executive. If you have a passion for luxury travel, a proven track record in sales, and experience in managing high-net-worth clients, we encourage you to apply. Join us in revolutionizing the way people travel, and play a key role in expanding our market reach, onboarding new clients, and enhancing the travel experiences of our Pro Plan members. If you are ambitious, results-driven, and eager to take ownership of client relationships, this is the perfect opportunity to grow with us.