Junior CRM Manager - Lifecycle & Retention (all genders)

At flaconi, we believe that diversity fuels creativity, innovation and growth. It thrives in all its forms of beauty. Our team is a mosaic of individuals from different backgrounds, cultures and life journeys, all united by a shared passion for beauty. Our commitment is grounded in our core values, particularly #trustinpeople. We hold ourselves accountable for creating an environment where every employee feels honestly valued, heard and empowered to contribute their unique perspectives to foster belonging.

flaconi is an equal opportunity employer and welcomes and encourages all qualified candidates from all backgrounds and identities, regardless of ethnicity, race, gender identity, migration background, national origin, disability status, sexual orientation, religion, or age to apply. 

If you require specific support during the application or interview process – e.g. live captions, more time for the interview or the task in a different format – just let us know so that we can adapt the process accordingly. We will do our best to make this possible.

Our Customer Relationship Management department is looking for a Junior CRM Manager (all genders) to take ownership of planning, designing, analyzing, and optimizing our automated CRM campaigns. Are you open-minded, creative, and driven to work independently? Then apply now and become part of the Lifecycle & Retention CRM team!

Your Role

• You execute and optimize end-to-end automated lifecycle email and push notification campaigns within SAP Engagement Cloud, with the goal of increasing retention and CLV across all active markets, with a strong focus on the DACH region.
• You manage targeting and segmentation, creating and optimizing customer segments to ensure relevant communication.
• You analyze the performance of our CRM activities and derive actionable recommendations for improvement.
• You work on projects aimed at increasing our level of personalization, including the setup and evaluation of A/B tests to optimize campaign performance.
• You collaborate closely with Commercial, Data and International teams in a cross-functional setup

Your Profile

• First hands-on experience in CRM, email marketing, or lifecycle marketing is a plus (internships or working student roles count)
• Fluent in English and German
• Strong analytical mindset with an affinity for numbers and performance-driven thinking
• Confident communication and organizational skills, with the ability to manage multiple topics and stakeholders independently
• Curious, open-minded, proactive and motivated to grow in a data-driven CRM environment

What We Offer

• Our employees matter to us: We offer you a permanent contract and cover the costs for your BVG or Deutschland ticket.
• Work-life balance: 29 vacation days plus additional days off on the 24th and 31st December, flexible working hours, up to three days of working from home per week; the possibility of a paid sabbatical.
• flaconi Academy: Actively shape your own career path by taking advantage of our internal and external training opportunities.
• We care about your well being: We want to support you also during difficult times. For this, we offer you and your close relatives counseling sessions with mental health professionals.
• flaconi fitness: a wide range of sports options & discounts on memberships.
• Family first: Our “emergency-daycare” is there for you in out-of-the-ordinary situations to look after your child on site at our office.
• Thinking about tomorrow together: flaconi subsidizes your savings contribution to the company pension scheme with an additional 20%.
• A comfortable working space with everything you need: High end technical equipment, fruits and drinks, no dress code and dogs are welcome in our office!
• Other perks: Great discounts in our online shop as well with our partner companies, cool team events & company parties!

Check out all benefits HERE.