Customer Support Supervisor

At Finyard, we’re a global team of engineers, data scientists, marketeers, and financial experts, passionate about technology and innovation. We’re all about bringing revolutionary software services to people all around the world, and have been since 2018.

Our mission is to innovate by launching modern software solutions in the FinTech space, giving users around the world simpler and quicker ways to transact and manage their investments. We are committed to ensuring every product we release is in service of our users, so that as we grow, so do they.

How you are going to make an impact 

• Assure customer satisfaction when clients use our Platform and communicate with the Customer Support Team,
• Ensure the high level of knowledge of the Customer Support Team, by training new and experienced officers, update learning materials,
• Ensure the quality and responsiveness of the Customer Support Team,
• Fostering a high level of collaboration between Customer Support and the Company’s other teams,
• Manage the assigned Customer Support Team by establishing, documenting, and refining support processes,
• Ensure timely resolution of complex requests and escalated issues via various channels, including live chat, email, and calls,
• Coach employees on performance gaps, career development opportunities, and strategies.

Discover your Fit 

• Bachelor’s degree in Business, Computer Science, or another field.
• 3+ years of experience in customer support in Trading company is crucial.
• At least 1 year of leadership experience.
• Proficiency in Google Services packages is essential.
• Strong sense of urgency and a results-oriented attitude.
• Proficiency in English at C1 level or higher.
• Ability to collaborate, influence, negotiate, and resolve conflicts in a collaborative, team-focused environment.