Customer Support Supervisor

At Finyard, we’re a global team of engineers, data scientists, marketeers, and financial experts, passionate about technology and innovation. We’re all about bringing revolutionary software services to people all around the world, and have been since 2018.

Our mission is to innovate by launching modern software solutions in the FinTech space, giving users around the world simpler and quicker ways to transact and manage their investments. We are committed to ensuring every product we release is in service of our users, so that as we grow, so do they.

How you are going to make an impact 🛠

• Assure customer satisfaction when clients use our Platform and services by setting support service levels that are in line with customer expectations and our overall product strategies. 
• Ensure the quality and responsiveness of the customer support team, while fostering a high level of collaboration between customer support and the company’s other teams.
• Manage the assigned Customer Support team by establishing, documenting, and refining support processes using the industry’s best and most current standards. 
• Ensure timely resolution of complex requests and escalated issues by understanding customer needs and incorporating their feedback. Support will be provided via various channels, including live chat, email, and calls.
• Coach employees on performance gaps, career development opportunities, and strategies.

Discover your Fit 🪄

• Bachelor’s degree in Business, Computer Science, or a related field.
• 3+ years of experience in customer support in Fintech or Crypto sector.
• At least 1 year of leadership experience. Proficiency in Google Services packages is essential.
• Strong sense of urgency and a results-oriented attitude.
• Proficiency in English at C1 level or higher.
• Ability to collaborate, influence, negotiate, and resolve conflicts in a collaborative, team-focused environment.