Field Sales Representative

About FINN

FINN is a fintech company building simple and transparent products that improve financial well-being for underbanked employees. Our core offering gives people access to wages they have already earned, alongside tools to help them manage money better, build savings, access insurance, earn additional income, and use fairer financial services.

Founded in 2022, FINN is the largest player in the early wage access space in Southeast Asia and is expanding rapidly into new markets globally. We are looking for ambitious builders who take ownership, move fast, and want to shape products that create meaningful impact in people’s lives.

The Field Sales Representative drives customer acquisition and activation through in-person selling (e.g., store-based, outdoor, or partner-location deployment). You will engage potential customers in public spaces, explain FINN’s product clearly and responsibly, and guide them end-to-end through application.

Success in this position is measured by the number and quality of completed applications and downstream activation.

Why this role matters

For field channels, success is driven by execution quality: pitch + onboarding completion + location strategy + daily coaching. This role is the frontline of FINN and directly impacts conversion rate, CAC, risk quality, and brand trust.

What you’ll do 

Customer acquisition & onboarding

• Conduct customer acquisition activities in assigned locations (e.g., transport hubs, commercial areas, markets, community spaces, partner stores)
• Approach and engage potential customers in a professional and friendly manner
• Clearly explain FINN’s products, benefits, and application requirements
• Guide customers through app download and completion of the application process
• Educate customers on required documentation and next steps
• Handle objections and questions with a confident, compliant pitch
• Ensure high-quality submissions (accurate data, clean photos, complete requirements)

Field operations & reporting

• Execute daily deployment plans (time, location, booth/table setup, materials)
• Maintain inventory and condition of sales kit (uniforms, flyers, devices, signage)
• Accurately record customer interactions and field activities
• Follow reporting routines (leads, applications, approvals, activations, issues)
• Escalate operational issues quickly (device/app issues, hotspot changes, safety concerns)
• Represent the FINN brand positively and professionally at all times
• Provide feedback from customers and market insights to supervisors

Qualifications

Must-have

• High school diploma or equivalent (college education is an advantage)
• Experience in field sales, direct sales, promotions, customer acquisition, telecom, fintech, banking, retail, or similar customer-facing roles (fresh grads with strong sales energy can be considered)
• Strong communication and interpersonal skills; comfortable approaching and speaking with strangers
• Basic smartphone and mobile application proficiency
• Goal-oriented, motivated by achieving targets, and able to work outdoors
• Honest, professional, and customer-focused

Strong advantage

• Experience in mobile wallet, fintech, lending, banking, or insurance sales
• Telco SIM registration and activation campaign experience
• Retail promoter or brand ambassador background
• Experience managing a small field team (for Team Lead roles)
• Existing relationships with store managers / mall ops / local partners (for store-based deployment)

Key Performance Indicators (KPIs)

• Number of qualified customer engagements / approaches per hour
• Number of completed applications (started vs completed)
• Application approval quality (with risk quality guardrails)
• Activation rate (first successful use / first transaction)
• Customer conversion rate
• Attendance and field productivity metrics
• Compliance and customer experience standards
• Cost per activated customer (by location/team)

Compensation & benefits

• Competitive base salary
• Performance-based incentives and commissions
• Government-mandated benefits
• Training and career development opportunities
• Uniform and company-provided sales materials

Work arrangement / Working conditions

• Full-time, field-based role; assigned to specific territories and acquisition locations
• Role requires standing for long periods and operating in busy public environments
• Willingness to travel within assigned territories
• Recruiter screen (motivation, communication, role reality check)