Customer Success Specialist (Product Expansion & Activation)

Customer Success Specialist (Product Expansion & Activation)

The Mission

At FINN, we’re not a typical company—we’re a rocketship. Since 2022, we’ve been on a mission to transform financial well-being for underbanked employees through early wage access, education, and micro-insurance.

Having hit explosive product-market fit, we are seeking a Customer Success Specialist to join our team. This is a newly created, high-impact role focused on supporting our CEO and VP of Expansion in launching and activating new products across the Thai market.

What You’ll Do

• Strategic Activation: Work hand-in-hand with leadership to bring new FINN products to life. You aren't just managing accounts; you are ensuring the successful "Day 1" rollout of our latest financial tools.
• Onsite Command: Lead onsite activations at client locations. You’ll be the face of FINN, driving employee engagement and ensuring our platform is seamlessly integrated into their daily lives.
• The "Saleable" Success Lead: You possess the charisma and negotiation skills to "sell" the value of new features to HR stakeholders and end-users, turning initial interest into deep, long-term adoption.
• Analytical Grit: Use your analytical skills to track activation metrics. You’ll identify what’s working and what isn’t, providing the Country Manager with the data needed to scale.
• Tech-Savvy Troubleshooting: Act as the first line of technical support during onsite launches, navigating our ecosystem and mobile tools with ease to ensure a frictionless user experience.

The FINN DNA (Who You Are)

• Smart & Analytical: You love data and use it to solve problems. You can spot trends in user behavior and suggest product improvements.
• Hands-on & Proactive: You don’t wait for instructions. You see a gap at an onsite activation and you fill it. You are a "doer" by nature.
• Tech-Savvy: You are comfortable with SaaS platforms and mobile apps. You understand how technology drives financial inclusion.
• Exceptional Communicator: You are fluent in Thai and highly "saleable"—you can build trust and influence people at all levels of an organization.

Requirements

• Thai National only.
• Fluent in Thai with strong English communication skills.
• 2-5 years of experience in Customer Success, Onsite Implementation, or a high-touch Account Management role (Fintech or Startup experience is a major plus).
• Proven ability to negotiate and drive growth within existing accounts.
• Flexibility to travel to client sites for activations.
• Must have your own car

Why Join the FINN Rocketship?

• Impact: Directly contribute to the financial well-being of thousands of underbanked individuals.
• Direct Access: Work closely with our founding leadership team during our most explosive growth phase.
• Opportunity: A newly created role means you have the chance to shape the Customer Success playbook for the entire company.
• Competitive Compensation: Enjoy a generous compensation package that rewards your skills and dedication.