Customer Success Specialist (Product Expansion & Activation)

About FINN

FINN is a fintech company building simple and transparent products that improve financial well-being for underbanked employees. Our core offering gives people access to wages they have already earned, alongside tools to help them manage money better, build savings, access insurance, earn additional income, and use fairer financial services.

Founded in 2022, FINN is the largest player in the early wage access space in Southeast Asia and is expanding rapidly into new markets globally. We are looking for ambitious builders who take ownership, move fast, and want to shape products that create meaningful impact in people’s lives.

Having hit explosive product-market fit, we are seeking a Customer Success Specialist to join our team. This is a newly created, high-impact role focused on supporting our management team in launching and activating new products across the Thai market.

Responsibilities

• Strategic Activation: Work hand-in-hand with leadership to bring new FINN products to life. You aren't just managing accounts; you are ensuring the successful "Day 1" rollout of our latest financial tools.
• Onsite Command: Lead onsite activations at client locations. You’ll be the face of FINN, driving employee engagement and ensuring our platform is seamlessly integrated into their daily lives.
• The "Saleable" Success Lead: You possess the charisma and negotiation skills to "sell" the value of new features to HR stakeholders and end-users, turning initial interest into deep, long-term adoption.
• Analytical Grit: Use your analytical skills to track activation metrics. You’ll identify what’s working and what isn’t, providing the Country Manager with the data needed to scale.
• Tech-Savvy Troubleshooting: Act as the first line of technical support during onsite launches, navigating our ecosystem and mobile tools with ease to ensure a frictionless user experience.

Requirements

• Fluent in Thai with strong English communication skills.
• 2-5 years of experience in Customer Success, Onsite Implementation, or a high-touch Account Management role (Fintech or Startup experience is a major plus).
• Proven ability to negotiate and drive growth within existing accounts.
• Flexibility to travel to client sites for activations.
• Must have your own car

Why join?

• Impact: Directly contribute to the financial well-being of thousands of underbanked individuals.
• Direct Access: Work closely with our founding leadership team during our most explosive growth phase.
• Opportunity: A newly created role means you have the chance to shape the Customer Success playbook for the entire company.
• Competitive Compensation: Enjoy a generous compensation package that rewards your skills and dedication.