Client Relationship Manager, 6 Month FTC

About Us

The Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide.

At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you’re given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world.

In our warm, collaborative culture, you’ll connect with a diverse community of experts who support your growth, career aspirations and wellbeing.

Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you’ll discover new skills and forge a career that can take you anywhere.

Build a newsworthy career at the FT.

Our Commitment to Diversity, Equity and Inclusion

We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups.

The Role

The Client Relationship Manager (CRM) for the UK & Ireland region is a key account specialist within the FT Professional division. This role is focused on retaining and growing our portfolio of clients, primarily in the government, financial and professional services sectors. You’ll manage a portfolio of accounts, ensuring high levels of satisfaction and strategic growth through upselling, retention and cross-selling FT Professional’s portfolio of services.

Key Responsibilities

• Achieve annual retention and upsell targets within your allocated account base.

• Identify and convert upsell and cross-sell opportunities.

• Work closely with Marketing and Customer Success teams to develop year-round engagement campaigns.

• Build deep relationships with clients via regular meetings and stakeholder engagement at senior levels.

• Maintain up-to-date records in Salesforce, tracking all activities and opportunities.

• Feed market insights and customer feedback into product development and commercial strategy.

• Attend events to network and identify growth opportunities.

• Ensure timely renewal activity, initiating efforts at least three months in advance.

Required Skills and Experience

• 2 years of experience in an Account Management or similar role

• Proven track record in account management with measurable success in retention and upselling.

• Commercially minded, target-driven, and confident in negotiating contracts.

• Excellent communication, presentation and stakeholder engagement skills.

• Ability to prioritise a large, diverse workload and meet deadlines.

• Experienced in engaging with senior-level stakeholders and influencing outcomes.

• High attention to detail, accuracy and organisation.

• Collaborative team player with a proactive, solution-focused attitude.

Desirable

• Experience in the digital media or information services industry.

• Familiarity with Salesforce or similar CRM tools.

What’s in it for You?

Our benefits vary by location but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. Full details of our benefits are available here.

We’ve embraced a 50% hybrid working model (averaging two to three days onsite) that fosters trust and remote adaptability while encouraging in-person camaraderie and peer learning. Additionally, we are open to accommodating specific flexible working pattern requests for all roles where feasible.

Accessibility

We are a disability confident employer and Valuable 500 signatory.

Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email talent@ft.com and a member of our team will be happy to help.

Further Information

At the FT, we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications.

Candidates should be aware that the use of AI throughout the application process may be monitored to ensure a fair and transparent hiring process for all.

Please beware of fraudulent job postings and offers claiming to be from the Financial Times. All legitimate opportunities will direct you to apply through the official Financial Times careers site, and the FT will never ask for financial information, payments, or referrals to third parties during the hiring process. If you have any concerns about the legitimacy of a job posting or suspect any scam activity, please contact talent@ft.com.

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