Financial Times APAC Template

Order to Cash Analyst

JOB SUMMARY

This position will ensure timely management of requests and queries. This role will also ensure that all customer creation and amendments, and adjustments are processed accurately within allowed turn-around.

MAIN DUTIES AND RESPONSIBILITIES

• Support internal and external customers by providing quick and accurate resolution.
• Perform complete set up or amendment of customer details which will be reflected on invoices as requested by the business.
• Process billing interface from various source systems and manual invoice requests.
• Process payment allocations from various payment gateways
• Perform balance sheet and supplier account reconciliations
• Extract audit trail reports across all systems and verify against customer accounts created or amended in Oracle.
• Process adjustments and urgent requests accurately and on a timely basis.
• Create an environment of continuous improvement with documented standard procedures.
• Perform Incident Management through Root Cause Analysis, Corrective Actions and Preventive action planning as needed
• Perform and participate in tasks and special projects that may be assigned from time to time and whenever needed.

PERSON SPECIFICATION

Formal Education and/or Certification

Candidates must possess at least a Bachelor's/College Degree in Accountancy or Finance and/or equivalent courses. Certification of Public Accountancy is preferred, but not required.

Length and Type of Relevant Job Experience

Minimum of two (2) years of experience in accounts receivables, order-to-cash and maintaining general ledger, preferably from global shared services environments and/or multinational companies.

Preferably with Oracle System, Adbook and/or Salesforce, Archimedes, CRM background but not required.

CORE COMPETENCIES

Attention to Detail - Ability to notice both minute and pertinent details of transactions, situations and documents; thorough and conscientious when performing work.

Communication Skills – Ability to convey clear and convincing oral and written communication to individuals or groups effectively taking into account the audience and nature of the information.

Customer Service – Ability to work with internal customers, assess needs, provide information or assistance, resolve concerns, or satisfy their expectations; committed to providing quality products and services.

Problem Solving – Ability to identify problems; determine accuracy and relevance of information; use sound judgement to generate and evaluate alternatives and make recommendations.

Collaboration with Peers – Coordinates with teams across department, organisation, and global boundaries; Builds and maintains a broad network of relationships with the aim of promoting and developing the organisation