Solutions Engineer

When you join Exclaimer you will join a global award-winning SaaS provider with an exceptional revenue rate, ambitious growth plans, and an inclusive and outcomes-driven culture.

Not heard of us?  We provide world-class email signature solutions that let organizations of any size achieve brand consistency, legal compliance, and customer engagement on any device. Designed for Microsoft 365, Google Workplace, and Microsoft Exchange, our solutions are used by over 60,000 customers in 150+ countries. Some of these customers include renowned companies such as Sony, Mattel, Bank of America, NBC, the Government of Canada, the BBC, and the Academy Awards. We have over 300 employees worldwide with our primary offices based in Boston (Massachusetts), and London / Farnborough.

Key Responsibilities

• Supporting Exclaimer’s commercial teams with pre- and post- sales queries, providing up to date technical knowledge of how our products are built and operate. 
• Help the sales team increase its sales performance and productivity, whilst reducing buying friction with the customer.
• Working with sales to ensure our solution accurately addresses customer needs. 
• Supporting the advancement of revenue opportunities, to both existing and new customers, across our entire portfolio of solutions. 
• Modelling the financial business case associated with each sales opportunity. 
• Maintaining high technical of Exclaimers products and ensuring this knowledge is communicated to the sales teams. 
• Talk with customers and engineers to assess implementation needs and to determine system requirements. 
• Build and present custom demos of Exclaimers products to customers as well as providing technical RFP responses. 
• Supporting Exclaimer’s commercial teams with pre- and post- sales queries, providing up to date technical knowledge of how our products are built and operate. 
• Prepare and deliver technical presentations, explaining products or services to existing and prospective customers. 
• Supporting the advancement of revenue opportunities, to both existing and new customers, across our entire portfolio of solutions. 

Skills, Knowledge & Experience 

• Proven experience in a Solutions Engineer, Sales Engineer, or Pre-Sales Consultant role within a SaaS or enterprise software environment. 
• Technical understanding of SaaS products, system integrations, and cloud technologies (e.g. Microsoft 365, Google Workspace, Active Directory, Exchange).
• Excellent communication and presentation skills, with the ability to translate complex technical concepts into clear business value for both technical and non technical audiences. 
• Demonstrated ability to support sales teams in complex sales cycles, including building business cases, responding to RFPs, and running trials/POCs. 
• Experience in designing and delivering tailored product demonstrations and technical workshops to customers and prospects. 
• Problem-solving and consultative skills, with the ability to assess customer requirements and align them with product capabilities. 
• Commercial awareness with the ability to balance technical feasibility with business impact, influencing both customer decisions and internal product roadmaps.
  

At Exclaimer, we’re proud to offer a benefits package that reflects our commitment to supporting you professionally, personally, and wherever life takes you. 

At Exclaimer, inclusion is more than a policy - it’s part of who we are.

We’re proud to be an equal opportunity employer and welcome applications from people of all backgrounds, experiences, and identities. We consider all candidates fairly and without discrimination irrespective of ethnicity, race, religion, nationality, age, gender, marital status, disability, neurodivergence, caring responsibilities, sexual orientation, or gender identity. We’re building a culture where everyone feels they belong and can thrive, and we’d love for you to be part of it.  If you require any reasonable adjustments or support through the application or hiring process, please email the team in confidence via Work@Exclaimer.com to let us know.