Salesforce Administrator

When you join Exclaimer you will join a global award-winning SaaS provider with an exceptional revenue rate, ambitious growth plans, and an inclusive and outcomes-driven culture.

Not heard of us?  We provide world-class email signature solutions that let organizations of any size achieve brand consistency, legal compliance, and customer engagement on any device. Designed for Microsoft 365, Google Workplace, and Microsoft Exchange, our solutions are used by over 60,000 customers in 150+ countries. Some of these customers include renowned companies such as Sony, Mattel, Bank of America, NBC, the Government of Canada, the BBC, and the Academy Awards. We have over 300 employees worldwide with our primary offices based in Boston (Massachusetts), and London / Farnborough.

Key Responsibilities

• Implement the creation and maintenance of fields, views reports, dashboards, campaigns and all other tooling objects and functions.
• Attend team meetings to collect feedback on SFDC changes where appropriate.
• Develop working and efficient technical solutions based on requirements
• Assessing and managing risks on a daily basis and knowing when to make a decision and when to seek further clarification.
• Monitor and make recommendations to improve data quality and integrity, acting on those recommendations where necessary.
• Day to day general administration tasks, such as account unlocking, MFA issues, helping users fine tune reports and general system usage troubleshooting.
• Weekly admin tasks, including snapshot creation, de-duplication tasks, examination of any error and debug logs
• Monitor and improve data quality and integrity, including de-duplication and cleansing activities
• Attend team meetings to capture feedback on Salesforce changes and communicate updates clearly
• General monthly admin tasks, including field utilisation reports, sandbox refresh and backups, implementation of high priority patch-installs from SFDC.
• Support users with day-to-day administration, including account unlocking, MFA issues, troubleshooting and reporting assistance
• Document changes, maintain system knowledge bases and provide user training where needed

Skills, Knowledge, and Expertise

• Salesforce Certified Administrator (ADM 201)
• Experience of Salesforce administration, including objects, fields, reports, dashboards and campaigns and managing data quality, de-duplication and cleansing activities.
• Experience of supporting users with system access, MFA, reports and troubleshooting
• Familiarity with Salesforce security settings, roles, profiles and permissions
• Familiarity with release management tasks such as sandbox refreshes, patch installs and backups
• Experience of gathering requirements and developing practical technical solutions
• Familiarity with documenting changes, training users and supporting adoption
• Ability to problem-solve as well as innovate and find solutions, you have a capability to learn and develop.
• Confident at communicating at all levels within a global business.

At Exclaimer, we’re proud to offer a benefits package that reflects our commitment to supporting you professionally, personally, and wherever life takes you. 

At Exclaimer, inclusion is more than a policy - it’s part of who we are.

We’re proud to be an equal opportunity employer and welcome applications from people of all backgrounds, experiences, and identities. We consider all candidates fairly and without discrimination irrespective of ethnicity, race, religion, nationality, age, gender, marital status, disability, neurodivergence, caring responsibilities, sexual orientation, or gender identity. We’re building a culture where everyone feels they belong and can thrive, and we’d love for you to be part of it.  If you require any reasonable adjustments or support through the application or hiring process, please email the team in confidence via Work@Exclaimer.com to let us know.