Global IT Manager

 

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Global IT Manager

We are on a mission to revolutionize the cloud infrastructure backup industry for enterprise customers. Led by a team of successful serial entrepreneurs and ex-Amazon senior leaders, we secured $200 million in funding in 2024 from prominent VCs like Sequoia, Lightspeed and Greenoaks, and we’re gearing up for an exciting journey and rapid growth.  As we scale, we are looking for a hands-on IT Manager to serve as the sole IT function, owning the full IT lifecycle for the organization — from infrastructure to security to end-user support.
This role is ideal for a proactive, self-starter who enjoys variety, ownership, and building scalable processes from the ground up

Key Responsibilities:

• Act as the primary IT point of contact for all employees
• Provide day-to-day technical support (Tier 1–2) for hardware, software
• Install, configure, and maintain networks, operating systems, and corporate software
• Troubleshoot and resolve hardware, software, and connectivity issues

• Manage the full employee IT lifecycle: onboarding, offboarding, and access provisioning
• Administer user accounts and permissions across platforms (Google Workspace, Microsoft 365, etc.)
• Implement and maintain IAM solutions, SSO, and automated workflows

• Maintain IT and data security, including endpoint protection, backups, and network security
• Monitor, respond to, and investigate IT incidents and security threats
• Define and enforce IT policies and access control procedures

Knowledge & Documentation

• Maintain internal IT documentation and knowledge base
• Develop guides and procedures for employees

• 4–5+ years of hands-on IT experience, including system administration and Help Desk
• Proven experience managing IT as a sole function in a growing company — highly preferred
• Hands-on expertise with Windows and macOS environments
• Experience with IAM (Azure AD, Entra, Okta), MDM 
• Networking, firewalls, VPNs, and endpoint security knowledge
• Excellent communication skills and service mindset
• Fluent in English (written and spoken)

Why Join Us?

• Be part of a fast-growing, innovative company at the forefront of enterprise IT solutions.

• Opportunity to grow your career and take on new challenges in a dynamic environment.

• Collaborate with a passionate and supportive team that values impact, innovation, and teamwork.

• Competitive salary and benefits package.