Senior Billing Manager

Energame is a management consultancy and an investment advisory firm specialized in online entertainment.

We manage the development and growth of a diverse range of clients within the iGaming sector, encompassing areas of sports betting, gambling, cybersport, fantasy sports, IT platform solutions, and content production worldwide.

We are looking for a Senior Billing Manager to join our team. 

Your main responsibilities will be:

• Research and identify potential payment providers for relevant markets, assessing their suitability and negotiating terms for integration;
•  Analyze payment provider performance (such as approval rate, conversion rate, average transaction value, abandoned transactions, timeouts, processing time, payment distribution, etc.) and optimize routing strategies;
• Report significant drops or anomalies to providers and corresponding internal teams, ensuring responsible parties provide updates on ETAs and issue resolution status;
• Collaborate with product, CRM, customer support, and other departments, responding to their requests;
• Document any changes to the cashier, payment flow, provider distribution and updates to payment providers;
• Analyze current payment flows, methods, provider back-office systems, existing monitoring, and analysis tools;
• Communicate critical changes in the cashier system to relevant teams;
• Stay updated on industry trends and emerging payment technologies to identify opportunities for innovation and improvement in payment processes;
• Liaise with project stakeholders for brand development as well as reporting on performance.

Essential professional experience:

• 2+ years in Payments;

• Knowledge of CIS region.

We care about you:

• Vacation: We prioritize your well-being. Our vacation policy offers 20 working days in Ukraine and 21 in Cyprus.
• Sick Leave Allowance: Your health is our priority. In addition to our standard sick leave allowance, we also offer a flexible sick leave policy without paperwork. You can take up to 5 working days in Ukraine and 3 working days in Cyprus without the need for supporting documents.
• Co-Working Compensation: Work flexibly, wherever you choose. We provide a monthly budget for co-working spaces in cities where we don't have a physical location, or the option of a budget for home office expenses twice a year, available from day one.
• Benefits Model: Access our benefit programs to support your work-life balance, effective from day one. You can spend this budget on anything, starting from dental care for yourself to veterinary support for your four-legged friend.
• Motivation Bonus System: Recognizing your performance is fundamental to our culture. To reward your dedicated work, we have a Motivation Bonus System in place for all our employees.
• Work & Fun Balance: We believe the balance of work and fun is crucial for the well-being of our employees. Corporate events, gifts, and volunteering hours are available to everyone from day one.

Taking care of our people is an integral part of Energame shared values, ensuring a supportive and positive workplace culture.