Payroll & HR Specialist

We are in search for a Payroll & HR Specialist who will be responsible for delivering the full range of payroll transactional processes while also providing practical, solutions-focused payroll advice to both managers and employees. Reporting to our Associate Director of Payroll & Reward, you’ll ensure all payroll operations—including processing, compliance, and reporting—are carried out accurately and efficiently.

As our HR Specialist, you’ll manage core aspects of the employee lifecycle at eMed, from onboarding to offboarding. You’ll also oversee company benefits, assist with employee relations, and support HR systems administration, advisory tasks, and coordination efforts.

You’ll bring solid experience across several HR disciplines—such as HR administration, benefits, payroll, immigration, and employee relations—along with a strong background in working with robust HR programs and systems.

This role is based in our London Head Office a minimum of 3 days per week. We operate Monday to Friday, 9am to 6pm. 

WHAT YOU’LL WORK ON

• Maintain a comprehensive understanding of payroll-related legislation and ensure compliance with HMRC and other statutory bodies, as well as internal company policies and procedures.
• Ensure all employee data is accurately processed and maintained through proficient use of the payroll system and associated HR systems. These include BambooHR, Paycheck and Service Now.
• Develop and sustain strong working relationships with Clinical Operations and the Senior Leadership Team (SLT) to support aligned, professional, and cohesive business operations.
• Stay up to date with relevant legislative changes and payroll best practices, proactively sharing knowledge to drive continuous service improvement.
• Create and maintain clear, up-to-date process documentation to reflect any changes in policy, procedures, or legislation.
• Take ownership of preparing payroll instructions for external vendors, ensuring accuracy and timeliness.
• Provide pragmatic, high-quality advice on all aspects of the employee lifecycle and HR processes at an operational level.
• Support employee relations administration activities across the organisation, ensuring all documentation and communication is legally compliant and professionally managed.
• Ensure all employee records and personnel files are accurate, up to date, and maintained with the highest standards of data integrity.
• Deliver excellent customer service in response to employee and line manager queries, resolving issues efficiently and with a right-first-time mindset.
• Advise on employee benefits and policy application, offering tailored, discretionary guidance when needed.
• Manage all transactional activities across the employee lifecycle and identify opportunities for process improvements.

WHAT WE’RE LOOKING FOR

• Minimum of 3 years’ experience in a payroll and HR environment, with proven ability to handle sensitive and confidential information in compliance with the Data Protection Act and HMRC regulations.
• Solid understanding of employment and payroll legislation, including Income Tax, National Insurance, Statutory and Occupational Sick Pay, Maternity Pay, and Pension Schemes.
• Strong time management and organisational skills, with the ability to manage multiple priorities and work accurately under pressure.
• High level of attention to detail and accuracy in all tasks.
• Customer-focused approach—committed to meeting the needs and exceeding the expectations of both internal and external stakeholders.
• Previous experience as a HR Specialist in a fast-paced sector such as retail, telecommunications, or technology.
• Demonstrated experience supporting and advising on Employee Relations matters.
• Proficient in the use of multiple HRIS platforms and confident working with various systems and tools.
• Consistent and disciplined approach to handling confidential and sensitive information.
• Excellent written and verbal communication skills, with the ability to explain complex issues clearly and concisely.

WHAT WE OFFER

• eMed flex-leave
• Health care Cash Plan including physio, digital clinical appointments and wellbeing for you, your partner and children
• Breakfast and all day snacks
• Life insurance cover of 4x salary
• Pension contribution matched up to 5%
• Cycle to work scheme