Workplace Operations Lead (all genders)

The Role

We are looking for a hands-on Team Lead Workplace Operations to lead our international team and ensure smooth daily operations across our office locations worldwide. This is a true player-coach role: you'll spend 50% of your time actively supporting daily workplace operations alongside your team, and 50% leading, coaching, and developing your  team members. You'll be the go-to person for all things office and workplace operations — from vendor management and facility coordination to process optimization and capacity planning. At the same time, you'll foster a motivated, well-organized team that delivers reliable and high-quality workplace services every day. This role reports to the Head of Workplace Experience & Events and works closely with the Workplace Program Manager, who drives strategic global initiatives. You'll also collaborate with stakeholders from IT, People & Culture, Finance, and external partners. 

Location: Berlin, Munich, or Essen (Germany) | Occasional travel to other offices required 
Team: 3 FTEs 

What you'll do

Operational Leadership (50%) 

• Oversee and actively support daily office and workplace operations across multiple locations 
• Ensure smooth coordination of vendors, facility services, reception needs, and internal requests 
• Maintain consistent service standards and processes across all sites 
• Jump in proactively to support ad-hoc topics, events, and operational challenges 

Team Leadership & Development (50%) 

• Lead, mentor, and coach a team of three across Germany and the Netherlands 
• Plan team capacity and allocate responsibilities clearly based on business needs 
• Identify improvement areas using a structured approach and drive process optimization 
• Foster a positive team culture through regular feedback, 1-on-1s, and development plans 
• Strengthen cross-location collaboration and team alignment 

Strategic Collaboration 

• Partner closely with internal teams (IT, People & Culture, Finance) and external service providers 
• Contribute to the continuous improvement of workplace services and employee experience 
• Support the rollout of workplace-related initiatives in alignment with company goals 

What you bring to the table

• Several years of proven experience in Office Management or Workplace Operations, ideally in a senior or lead capacity 
• Hands-on, proactive, and solution-oriented working style — you roll up your sleeves and get things done 
• Leadership experience or strong leadership mindset — you've coached, mentored, or led others before (or are ready to step into this responsibility) 
• Decisive and assertive leadership style — you make clear decisions and stand by them while inspiring confidence in your team
• Strong organizational and project management skills with attention to detail 
• Excellent communication and stakeholder management abilities across all levels 
• Experience in international, fast-paced environments (e.g., SaaS, tech, or PE-backed companies) 
• Familiarity with multi-location coordination and remote team leadership 
• Strong conversational skills in both German and English (written and spoken) to effectively communicate with international colleagues and vendors in Germany and abroad 
• Experience with process improvement methodologies or frameworks 
• Willingness and ability to travel occasionally to our global office location.

Perks at work

• LucaFlex – We acknowledge that every individual has different working styles and preferences. Our flexible working model allows you to plan your working hours and location according to your needs and professional responsibilities.
• Work from Abroad – Sometimes a change of scenery can boost creativity and productivity, you can work up to 90 workdays outside your home country with the support from our partner Workflex.
• Sabbatical – Take the time you need for personal pursuits, family time, travel, or any other activities that suit you with our sabbatical options. 
• Team Spirit – We value teamwork and celebrate our achievements. That’s why we take many opportunities to get together, learn together, and cherish our successes together.
• Learning & Development – We encourage you to shape your own development with the support of dedicated time, resources, and budget provided by us.
• Lucanet Engage – Our feedback process is designed to support your personal and professional development in a targeted manner through regular dialogue.
• Lucanet Do Good– As a company we want to give back and support you in taking the time to do some good, individually or as a team, with paid volunteer time.
• Health & Wellbeing – Your overall wellbeing is important to us, which is why we offer tailored health and wellbeing programs, including company-wide initiatives, subsidies for sports activities, mental health support, and counseling through our external partners. 
• Generous leave policy – We encourage you to take time off to relax, travel, and recharge.
• Compensation & Company Pension Plan – We are committed to equal pay and supporting you for your future by offering a company pension plan and/or pension allowances.
• JobRad – Find your dream bike, with financial support from us.
• Discounts – Enjoy a whole bunch of discounts from our external corporate benefits partner. 

Powered by uniqueness

Everybody’s different here and we like it that way. At Lucanet, we embrace the unique qualities of every person. We are dedicated to creating an inclusive workplace where all employees can thrive and feel valued. Regardless of your gender identity, sexual orientation, personal expression, racial identity, ethnicity, religious belief, or disability statuses, you are welcome at Lucanet just as you are. Our recruitment process is solely based on qualifications, merit, and organizational needs, ensuring fairness and equal opportunities for all candidates. 

We recognize that every person brings a unique blend of skills and experiences. If you believe you will excel in this role, we want to hear from you – even if you do not check every box on the list. We only want to know why you are great for this role, so please avoid including your picture, age, and marital status in your CV.

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