Partner Success Manager – Tax & Compliance (all genders)

The Role

Are you passionate about tax, compliance, and regulatory reporting, and ready to take your expertise outside a traditional tax environment? As a Partner Success Manager, you’ll use your technical knowledge in taxes and compliance to support our partner network—including onboarding, training, and equipping partners to deliver world-class solutions to their customers. No previous experience in customer or partner success is required—your tax experience is what matters most.

This is an ideal role for tax professionals (tax advisors, compliance specialists, or similar profiles) looking to make a transition from hands-on tax work into a more strategic, partnership-focused position.

What you'll do

• Leverage Your Tax Expertise: Build strong relationships with our partners, providing guidance and support around Tax and Compliance Reporting solutions.
• Onboard & Enable Partners: Help new and existing partners understand our products through practical training and enablement sessions, drawing on your own hands-on experience with tax processes.
• Support Certification Programs: Collaborate on the development and ongoing improvement of our Partner Certification programs, ensuring they are relevant and impactful for the tax and compliance domain.
• Partner Advocacy: Act as a trusted advisor to partners, helping them navigate technical or compliance-related challenges, and serve as their voice within Lucanet for continuous program improvement.
• Monitor & Report Performance: Track the effectiveness of partner enablement and satisfaction measures, including leading initiatives around NPS (Net Promoter Score) and feedback surveys.
• Process & Tool Improvements: Use your analytical mindset to recommend improvements to how we support partners, possibly including tool-based enhancements (e.g., Partner Portal, Planhat).
• Drive Best Practices: Share feedback from the field with product and engineering teams to shape our partner service strategy and future product development.
• Continuous Learning: Stay up-to-date on the latest trends in tax, compliance, and industry regulations, and help translate these learnings into partner education materials.

What you bring to the table

• Bachelor’s or Master’s degree, ideally with a focus on tax, accounting, business administration, finance, or a related field.
• Several years of hands-on experience in tax, compliance, or regulatory reporting—such as tax advisor, tax consultant, tax accountant, or similar role.
• Strong desire to move into a partner-facing, enablement, or program management career path—no prior experience required in customer or partner success.
• Confident communication and relationship-building skills; ability to convey complex tax concepts to non-experts.
• Analytical and improvement-focused mindset, with a willingness to propose and execute on process enhancements.
• Excellent written and spoken communication skills in both German and English.
• Willingness to travel occasionally for partner visits and industry events.

Perks at work

• LucaFlex – We acknowledge that every individual has different working styles and preferences. Our flexible working model allows you to plan your working hours and location according to your needs and professional responsibilities.
• Work from Abroad – Sometimes a change of scenery can boost creativity and productivity, you can work up to 90 workdays outside your home country with the support from our partner Workflex.
• Sabbatical – Take the time you need for personal pursuits, family time, travel, or any other activities that suit you with our sabbatical options. 
• Team Spirit – We value teamwork and celebrate our achievements. That’s why we take many opportunities to get together, learn together, and cherish our successes together.
• Learning & Development – We encourage you to shape your own development with the support of dedicated time, resources, and budget provided by us.
• LucaNet Engage – Our feedback process is designed to support your personal and professional development in a targeted manner through regular dialogue.
• LucaNet Do Good– As a company we want to give back and support you in taking the time to do some good, individually or as a team, with paid volunteer time.
• Health & Wellbeing – Your overall wellbeing is important to us, which is why we offer tailored health and wellbeing programs, including company-wide initiatives, subsidies for sports activities, mental health support, and counseling through our external partners. 
• Generous leave policy – We encourage you to take time off to relax, travel, and recharge.
• Compensation & Company Pension Plan – We are committed to equal pay and supporting you for your future by offering a company pension plan and/or pension allowances.
• JobRad – Find your dream bike, with financial support from us.
• Discounts – Enjoy a whole bunch of discounts from our external corporate benefits partner. 

Powered by uniqueness

Everybody’s different here and we like it that way. At Lucanet, we embrace the unique qualities of every person. We are dedicated to creating an inclusive workplace where all employees can thrive and feel valued. Regardless of your gender identity, sexual orientation, personal expression, racial identity, ethnicity, religious belief, or disability statuses, you are welcome at Lucanet just as you are. Our recruitment process is solely based on qualifications, merit, and organizational needs, ensuring fairness and equal opportunities for all candidates. 

We recognize that every person brings a unique blend of skills and experiences. If you believe you will excel in this role, we want to hear from you – even if you do not check every box on the list. We only want to know why you are great for this role, so please avoid including your picture, age, and marital status in your CV.

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