Partner Success Manager DACH (all genders)

The role

Are you a customer- or partner-success professional who loves working with senior stakeholders and building programs that scale? As a Partner Success Manager, you’ll own the activation, enablement, and growth of our partner network—equipping partners to position, implement, and support Lucanet for their customers. You’ll work directly with C‑level leaders at consulting and solution partners to align on goals, drive joint success plans, and remove blockers. Familiarity with finance domains is a plus, but not required—we’ll provide a structured ramp with access to subject-matter experts.

What you’ll do

• Own the partner lifecycle: Activate, enable, certify, and scale partners from onboarding through ongoing success.
• Engage executives: Lead QBRs and executive briefings with partner leadership; align on joint goals, GTM motions, and capacity plans.
• Enable at scale: Deliver trainings and workshops, build playbooks and certification paths, and track progress across roles (sales, presales, delivery).
• Drive outcomes: Co-create joint success plans with measurable KPIs (time-to-first-deal, certified capacity, adoption, NPS); monitor performance and intervene early.
• Be the partner’s voice: Coordinate cross-functionally (Product, Services, Support, Sales) to resolve issues and influence roadmap/priorities.
• Improve operations: Evolve our Partner Portal/PRM, knowledge base, and workflows; standardize assets and tighten feedback loops.
• Share market insight: Bring field learnings back to the business; help shape enablement content and partner program enhancements.
• Travel occasionally for key partner meetings, enablement sessions, and events.

What you bring

• 2+ years in Customer Success, Partner Success/Alliances, Account Management, Professional Services, or similar—serving B2B clients and engaging at C‑level.
• Executive presence and excellent communication: confident leading trainings, QBRs, and discussions with senior stakeholders; able to simplify complex topics.
• Program and project discipline: plan enablement, manage timelines, drive accountability, surface risks, and report outcomes.
• Commercial acumen: understand partner business models and enterprise deal cycles; collaborate closely with Sales without needing a quota.
• Data-driven mindset: track KPIs, gather feedback (e.g., NPS/surveys), and iterate on content and process.
• Comfortable with common tools: Salesforce/HubSpot, PRM/Partner Portal, LMS, Planhat/Gainsight (or similar), Confluence, Jira.
• Fluent German and English.
• Exposure to B2B SaaS ecosystems, management consulting, or finance functions (FP&A, consolidation, compliance - nice to have). Curiosity to learn the Lucanet domain is essential; we’ll provide training.

Perks at work

• LucaFlex – We acknowledge that every individual has different working styles and preferences. Our flexible working model allows you to plan your working hours and location according to your needs and professional responsibilities.
• Work from Abroad – Sometimes a change of scenery can boost creativity and productivity, you can work up to 90 workdays outside your home country with the support from our partner Workflex.
• Sabbatical – Take the time you need for personal pursuits, family time, travel, or any other activities that suit you with our sabbatical options. 
• Team Spirit – We value teamwork and celebrate our achievements. That’s why we take many opportunities to get together, learn together, and cherish our successes together.
• Learning & Development – We encourage you to shape your own development with the support of dedicated time, resources, and budget provided by us.
• LucaNet Engage – Our feedback process is designed to support your personal and professional development in a targeted manner through regular dialogue.
• LucaNet Do Good– As a company we want to give back and support you in taking the time to do some good, individually or as a team, with paid volunteer time.
• Health & Wellbeing – Your overall wellbeing is important to us, which is why we offer tailored health and wellbeing programs, including company-wide initiatives, subsidies for sports activities, mental health support, and counseling through our external partners. 
• Generous leave policy – We encourage you to take time off to relax, travel, and recharge.
• Compensation & Company Pension Plan – We are committed to equal pay and supporting you for your future by offering a company pension plan and/or pension allowances.
• JobRad – Find your dream bike, with financial support from us.
• Discounts – Enjoy a whole bunch of discounts from our external corporate benefits partner. 

Powered by uniqueness

Everybody’s different here and we like it that way. At Lucanet, we embrace the unique qualities of every person. We are dedicated to creating an inclusive workplace where all employees can thrive and feel valued. Regardless of your gender identity, sexual orientation, personal expression, racial identity, ethnicity, religious belief, or disability statuses, you are welcome at Lucanet just as you are. Our recruitment process is solely based on qualifications, merit, and organizational needs, ensuring fairness and equal opportunities for all candidates. 

We recognize that every person brings a unique blend of skills and experiences. If you believe you will excel in this role, we want to hear from you – even if you do not check every box on the list. We only want to know why you are great for this role, so please avoid including your picture, age, and marital status in your CV.

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