Head of Lending Operations

Head of Lending Operations

London - Hybrid (4 days in office)

We are seeking a bright, ambitious, and self-motivated leader to lead our Lending Operations team. As Ebury continues its rapid global expansion, this role is critical in ensuring our SME lending and supplier finance products scale efficiently. You will lead the team responsible for the end-to-end processing of lending transactions, driving operational excellence, and partnering with Product and Technology to build the future of our lending infrastructure.

Core Responsibilities:

Operational Leadership & Execution

• Team Oversight: Lead and manage the team responsible for receiving, processing, and approving supplier finance transactions for Ebury’s SME client base.
• Performance Management: Set, monitor, and ensure the team consistently meets or exceeds Service Level Agreements (SLAs) and internal quality standards.
• Escalation Management: Act as the primary point of clinical escalation for complex queries, resolving bottlenecks to ensure seamless transaction flow.

Strategy, Scaling & Continuous Improvement

• Operational Design: Collaborate with Product, Legal, and Credit departments to design and implement workflows for new products taking into account cross-border jurisdictional variations.
• Process Engineering: Identify opportunities to improve processing efficiency and client experience. Define requirements for system enhancements and automation.
• Scalability: Transform manual processes into scalable, automated frameworks capable of supporting Ebury’s high-growth trajectory.

Risk & Compliance

• Control Design: Maintain a robust understanding of Trade-Based Money Laundering (TBML) risks, implementing controls and identifying "red flags" to mitigate risk.
• Regulatory Alignment: Ensure all lending operations remain compliant with local and international regulations.

Experience & Requirements

• Lending Expertise: Knowledge of SME lending and trade operations.
• FX Proficiency: A solid understanding of FX products (Spot, Fixed Forwards, Window/Parallel Forwards) and their application within lending structures.
• Leadership Track Record: Proven experience managing teams in a fast-paced, high-change environment (e.g., FinTech or high-growth Financial Services).
• Analytical Mindset: Exceptional problem-solving skills with the ability to provide solutions that balance scalability, efficiency, and risk.
• Communication: Strong interpersonal skills and stakeholder management with the ability to build relationships across all areas of the business including Product, Credit, and Legal departments. The role requires effective communication, with the ability to take ownership of both team and client issues and remain accountable through to resolution.
• Adaptability: A proactive "continuous improvement" mindset, comfortable navigating the ambiguity of a rapidly evolving product suite.

Why Join Us?

This is a pivotal role within Ebury’s Lending and Payment Operations. You will have the autonomy to shape a department, drive technological change, and progress your career in a company that values meritocracy and innovation.

Ready to launch your career with a global FinTech? Click the ‘Apply’ Today and discover your potential at Ebury!

You can also connect with me on LinkedIn - Freddie Mugridge

At Ebury Bank we value diversity in all its forms and are committed to creating an inclusive environment. All of our vacancies are open and eligible for people with disabilities.

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About Us

Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.

Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 29 markets worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Vancouver to Auckland, we enjoy sharing team experiences and celebrating success across the Ebury family.

Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.

None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector. 

At Ebury, we’re committed to building a workplace where everyone feels valued, supported, and empowered to thrive. We’re proud to have active employee networks and ESG initiatives that reflect our inclusive culture, including our Women’s Network, LGBTQIA+ Network, and Veterans Network. These communities provide spaces for connection, mentorship, advocacy, and collaboration across our global teams.

We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future.

Please submit your application on the careers website directly, uploading your CV / resume in English.