Network & Telecoms Junior Support Analyst

NETWORK AND TELECOMS JUNIOR SUPPORT ANALYST

Dubai, UAE

ABOUT EBURY

Ebury is a leading global FinTech company specializing in FX, hedging, and trade finance, empowering businesses to trade and grow internationally. With over 1,900 employees, 46 offices, and a presence in 30 countries, we rely on a robust, cloud-first technology landscape, leveraging hundreds of SaaS platforms to deliver our services. We are committed to operational excellence and a superb user experience.

THE ROLE

We are looking for an enthusiastic and tech-savvy Network and Telecoms Junior Support Analyst to join our IT Infrastructure team. In this role, you will provide first and second-line support for our network and telephony systems while learning from senior engineers. This is an excellent opportunity for someone with a strong technical foundation who wants to grow their skills in real-world network infrastructure, cloud telephony, and system administration. Out of hours work will be required to assist with maintenance, upgrades and new deployments. Ability to and willingness to travel globally to Ebury's other offices is a must.

KEY RESPONSIBILITIES

• Support & Troubleshooting: Act as the first point of contact for network and telephony issues. Diagnose and resolve tickets related to connectivity, VPN access, and voice quality.
• Device Management: Assist with the configuration and deployment of network hardware (switches, access points).
• Telephony Administration: Manage user accounts, extensions, and basic changes (MACDs) across platforms like Vonage, GoTo Connect, or Yeastar.
• Maintenance: Perform routine maintenance and monitoring of Meraki network devices.
• Documentation: Create and update technical documentation, knowledge base articles, and user guides.
• Project Assistance: Support the senior team in network improvement projects and the rollout of new telephony solutions.

SKILLS & QUALIFICATIONS

Essential:

• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
• Experience troubleshooting Windows, Mac OS, and Chrome OS environments
• Knowledge of VPN technologies and remote access tools
• Strong problem-solving skills and a desire to learn new technologies
• Solid understanding of VoIP concepts and experience with cloud telephony platforms such as Vonage, Avaya, Genesys, or Yeastar
• CCNA, CompTIA Network+ or equivalent certification

Desirable (Exposure to the following is a plus):

• Cloud Telephony: Experience building, managing and maintaining cloud telephony call flows/IVRs
• Networking: Cisco Meraki, Fortinet firewalls, FreeRadius
• Cloud/Server: AWS Cloud awareness

Ready to launch your career with a global FinTech? Click the ‘Apply’ Today and discover your potential at Ebury!

You can also connect with me on LinkedIn - Freddie Mugridge

At Ebury Bank we value diversity in all its forms and are committed to creating an inclusive environment. All of our vacancies are open and eligible for people with disabilities.

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About Us

Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.

Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 29 markets worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Vancouver to Auckland, we enjoy sharing team experiences and celebrating success across the Ebury family.

Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.

None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector. 

At Ebury, we’re committed to building a workplace where everyone feels valued, supported, and empowered to thrive. We’re proud to have active employee networks and ESG initiatives that reflect our inclusive culture, including our Women’s Network, LGBTQIA+ Network, and Veterans Network. These communities provide spaces for connection, mentorship, advocacy, and collaboration across our global teams.

We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future.

Please submit your application on the careers website directly, uploading your CV / resume in English.