Accounts Coordinator - Institutional

Accounts Coordinator - Institutional

London - Hybrid 4 days in office, 1 day from home.

The role:

We are seeking a detail-oriented and proactive Accounts Coordinator to join our Institutional Solutions department. This role is central to managing the financial relationship with our institutional clients, primarily focusing on the accurate, timely, and efficient handling of invoices, fees, and related documentation. The ideal candidate is highly organized, possesses strong analytical skills, and is committed to improving financial health by reducing outstanding receivables.

Key Responsibilities

The Accounts Coordinator will be responsible for a wide range of tasks essential to the department's financial operations:

• Billing and Fee Management
  • Invoice Management: Oversee the distribution, and tracking all invoices and associated fees for Institutional Solutions clients.
  • Database Management: Maintain and manage the overall database of client fees, ensuring data integrity, accuracy, and completeness.
  • Financial Analysis: Provide detailed fee and invoice breakdowns to clients upon request, ensuring transparency and addressing all queries promptly.
  • FX Conversions: Conduct and manage Foreign Exchange (FX) conversions on behalf of clients for fees that need to be settled in a currency different from the original invoice.
• Collections and Accounts Coordination
  • Accounts Receivable Focus: Implement and manage strategies to decrease the volume of unpaid fees and outstanding balances, actively working to improve the department's collections rate.
  • Client Communication: Serve as a primary point of contact for clients regarding invoicing, payment status, and fee discrepancies.
  • Cross-Functional Collaboration: Work closely with the internal Accounts team (e.g., Accounts Receivable, Finance) to provide necessary supporting documents, payment histories, and other data required to resolve client payment issues and ensure prompt settlement.

Required Skills & Experience

• Proven experience in a financial, billing, accounts receivable, or operations role, preferably within a large organization or institutional setting.
• Exceptional attention to detail and a high degree of accuracy in data entry and financial reporting.
• Strong communicator, confident with client communication.
• Proficiency in financial management software and advanced expertise in Microsoft Excel/Google Sheets (e.g., VLOOKUPs, pivot tables) for data analysis and reporting.
• Excellent written and verbal communication skills, with the ability to articulate financial information clearly to clients and internal stakeholders.
• Solid understanding of basic accounting principles and invoicing processes.

Preferred Qualifications

• Experience with FX conversion.
• Prior experience managing a large client fee database or CRM/ERP system (e.g., Salesforce, SAP, Oracle).
• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.

Who You Are

You are a self-starter who thrives in a fast-paced environment and takes ownership of critical financial processes. You are client-focused and committed to delivering high-quality, professional support. You are proactive in identifying inefficiencies and suggesting process improvements to enhance revenue collection and client satisfaction. You possess a high level of integrity and can handle confidential financial information with discretion.

Why Ebury?

• Dedicated Mentorship: Learn directly from experienced managers who are invested in your success.
• Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
• Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
• Central Office: A fantastic location with excellent transport links.

Ready to launch your career with a global FinTech? Click the ‘Apply’ Today and discover your potential at Ebury!

You can also connect with me on LinkedIn - Freddie Mugridge

At Ebury we value diversity in all its forms and are committed to creating an inclusive environment. All of our vacancies are open and eligible for people with disabilities.

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About Us

Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.

Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 29 markets worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Vancouver to Auckland, we enjoy sharing team experiences and celebrating success across the Ebury family.

Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.

None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector. 

At Ebury, we’re committed to building a workplace where everyone feels valued, supported, and empowered to thrive. We’re proud to have active employee networks and ESG initiatives that reflect our inclusive culture, including our Women’s Network, LGBTQIA+ Network, and Veterans Network. These communities provide spaces for connection, mentorship, advocacy, and collaboration across our global teams.

We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future.

Please submit your application on the careers website directly, uploading your CV / resume in English.