Junior Client Success Executive- Institutional Solutions

Ebury is a leading global fintech company that empowers businesses to trade and grow internationally. It offers a comprehensive suite of products, including international payments and collections, FX risk management, trade finance, and API integrations. Founded in 2009 by Juan Lobato and Salvador García, Ebury is one of the fastest-growing global fintechs, with over 1,700 employees and 38 offices in more than 25 countries.

Junior Client Success Executive - Institutional Solutions

Ebury Madrid Office: 4 days in the office & 1 day working from home

As an Ebury Institutional - Client Servicing Executive you will be supporting Ebury’s growth in the Institutional space. You will collaboratively with other Ebury teams ensure that clients are well supported and that transactions and processes run smoothly and safely on the Ebury platform.

The Role:

Working as part of the Ebury Institutional - Client Servicing team you will be responsible for supporting clients and acting as a liaison between front office, clients and back office teams. You will support the resolution of customers related requests on email, chat or call and collaborate with multiple internal departments to solve client queries.

Responsibilities will include:

• Resolution of customers related requests on email, chat or call
• Collaborate with multiple internal departments to solve client queries
• Collaborate with front office teams to provide great customer service
• Identify upsell opportunities in existing client portfolio

This is an excellent opportunity to join a rapidly growing, international company in a role which offers professional growth and career progression.

Requirements:

The role is fast-paced and demanding, and attention to detail and the ability to work effectively under pressure are a necessity. All work will be conducted in English, both written and verbal.

The successful candidate will be:

• Driven, with the desire to provide a high level of service to clients
• A strong communicator, both written and verbal fluency in English (and French as an advantage)
• Proactive
• Fast learning, with the ability to multitask and prioritise workload appropriately
• Diligent, with excellent attention to detail
• Team player

About Us

Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.

Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 25 countries worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Bucharest to Toronto, we enjoy sharing team experiences and celebrating success across the Ebury family.

Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.

None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector. 

We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future.

Please submit your application on the careers website directly, uploading your CV / resume in English.