Customer Support Agent (night shift)

The Opportunity

We are looking for a Customer Support Agent (night shift) to ensure high-quality support for our partners, efficiently handle incoming requests, and assist in resolving technical issues during night hours.

Key Responsibilities

• Provide support to B2B clients during night shifts, ensuring timely and professional communication.
• Handle and resolve incoming support tickets.
• Analyze incidents and investigate reported issues.
• Reproduce bugs based on reported cases to help identify root causes.
• Escalate urgent requests and critical issues to the appropriate teams.
• Work with internal documentation and maintain accurate information related to support processes.

What You Bring

• Experience in the industry will be considered a strong advantage.
• Understanding of the fundamentals of B2B interactions and support processes.
• English proficiency at B1 level or higher, flunt in Russian.
• Experience working with Atlassian tools.
• Ability to work with documentation, bug reports, and operational data.

What Makes Us Different

• A startup heart with holding-level ambition: we grow fast and think big.
• True work autonomy:  freedom to experiment, test, fail, and scale what works.
• Zero outdated rules: no “because we’ve always done it this way” mindset; we challenge norms every day.
• Flexible full-time setup: core hours (11–16 CET) for collaboration, the rest of the day you organize your way, keeping your manager in the loop.
• Day-off policy that respects real life:  work should support life, not the other way around.
• Culture of care: we look after people, not just projects or metrics.
• Space to grow with the company: as we expand, so do your roles, skills, and responsibilities.