Manager, Professional Services

E2open is the connected supply chain platform that enables the world’s largest companies to transform the way they make, move, and sell goods and services. We connect more than 400,000 partners as one multi-enterprise network. Powered by the network, data, and applications, our SaaS platform anticipates disruptions and opportunities to help companies improve efficiency, reduce waste, and operate sustainably. Our employees around the world are focused on delivering enduring value for our clients.

MANAGER, PROFESSIONAL SERVICES

Department: Professional Services

Directs reports: Yes

Position Overview

You will deliver enterprise solutions, initiate, build, and sustain relationships with clients and prospects, and develop and mentor team members. The  Manager of Professional Services establishes credibility both internally and externally, delivers value, and plays a signification leadership role in the next stage of the company’s growth.  

Responsibilities

• Define success factors and identifies critical team goals and objectives
• Drive the teamwork necessary to resolve customer concerns in a timely and professional manner
• Manage Customer Delivery Environments to success on scope, schedule, budget
• Accurate and timely status reporting for team, every week
• Ensure utilization in place or team members w/ focus on manager billability, based on variable targets
• Support operational reviews monthly and periodic update meetings for the staff to maintain clear lines of communication
• Effective in scoping, estimating and supporting software and consulting sales
• Support successful e2open Partner interaction within programs
• Interacts with Product Management, Product Development, and Customer Support organizations to support issue resolution
• Help improve processes across implementation services, product and support to achieve higher levels of quality and efficiency
• Mentor and help with skill development of the team
• Ensures retention plans and employee backfill plans are in place.
• Ability to handle multiple assignments and project simultaneously
• May require support and/or leading of projects depending on resource availability and team member experience

Qualifications and Experiences

• Degree in supply chain, business administration and / or computer science or relevant disciplines
• Minimum of 2 years proven leadership experience working as a Project Manager, Consulting Manager, Engagement Manager, or similar management capacity in a professional services organization. 
• Managing teams of 4+ professionals
• 5+ years previous experience in the delivery of software solutions within the Logistics & Supply Chain Industry, specifically in Customs, Forwarding, or Transportation
• Strong knowledge of Supply Chain Industry and IT Industry
• Experience with Overseas Vessel Booking processes and International Freight
• Familiarity with SAP, Oracle and/or other ERP systems
• Good technological proficiency and experience with B2B Integration, mapping of files and error troubleshooting
• Understanding of XML Data Structures; Ability to write and interrogate XML/XSD
• Experience with API
• Problem solving, planning, time-management and organization skills to balance and prioritize work
• Strong interpersonal skills with the ability to mentor coach and train company team members.
• Comfortable and proficient at communicating to senior staff
• Excellent communication, client relationship and analytical skills.
• Additional language skills beyond English is a plus
• Well organized and consistently meets commitments.
• Flexible and promotes a teamwork environment.
• Ability to adapt to new software / systems.
• Ability to work with minimal supervision, and as part of a large team. 

PHYSICAL REQUIREMENTS:   

• General office environment and responsibilities requiring: 
• Extensive use of the computer which involves viewing a monitor and keyboarding for most of the workday 
• Placing and receiving phone calls 
• Occasionally moving and lifting objects up to 20 pounds
• May require travel as needed 

E2open is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

E2open participates in the E-verify program in certain locations, as required by law.

E2open does not accept unsolicited referrals or resumes from any source other than directly from candidates or preferred vendors. We will not consider unsolicited referrals.