Senior Implementation Engineer

E2open is the connected supply chain platform that enables the world’s largest companies to transform the way they make, move, and sell goods and services. We connect more than 400,000 partners as one multi-enterprise network. Powered by the network, data, and applications, our SaaS platform anticipates disruptions and opportunities to help companies improve efficiency, reduce waste, and operate sustainably. Our employees around the world are focused on delivering enduring value for our clients.

Senior Implementation Engineer 

POSITION OVERVIEW

This Senior Implementation Engineer role is responsible for configuring and customizing e2open’s Intelligent Application Suite in line with the E2open's direction and customers’ business needs. The Senior Implementation Engineer will lead/work in a team of project manager, architects, application implementation engineers and testers in the full SDLC cycle including requirements gathering, solution design and development, user acceptance testing and solution implementation.

RESPONSIBILITES:

· Understanding complex requirements from Customer/Solution architect and translate into technical design and clear documentation on how value-based use cases will be implemented

· Leverages E2open product expertise to guide clients on the solutions and configurations that will best meet their needs

· Develops functional design specifications and technical design. Writes Process Flows and Business Blueprint documents

· Configures E2open application and collaborates with technical team for implementation of integrations and complex customizations to meet client’s needs

· Lead technical discussions with internal product/analytics team to implement complex solutions.

· Customizing standard solutions to meet complex customer requirements.

· Reviewing codes for other team members’ configuration

· Mentoring other team members in configuration and project delivery

· Presenting solutions to the customers.

· Trouble-shooting technical issues of projects that other team members are not able to solve

· Effectively communicates a variety of information (e.g., technical details, status updates, obstacles and challenges being faced, strategies for resolving issues, reporting and interpretation of data) in a way that the client understands and finds meaningful

· Responsible for collaborating regularly with global, multicultural teams both within E2open and on client’s side

QUALIFICATIONS AND EXPERIENCE:

· Degree/Masters in Computer Science, Information Technology or other relevant IT programs / courses.

· 3-6 years of technical developer experiences

· Strong SDLC understanding including supply chain software configuration skills and business process

· Some exposure to Integration involving XML, API, Webservice & B2B Protocols like EDI, XML

· Good knowledge of at least one of TMS, WMS, Customs, Logistics

· Working knowledge of at least one E2open or similar solution (tech stack, delivery methodology, change mgmt.)

· Firm understanding of implementation best practices

· Complex troubleshooting skills

· Good Enterprise Software Implementation Experience

· Good knowledge of English – Verbal and Written

· Excellent communication skills with customers and problem solving ability

PHYSICAL REQUIREMENTS:

· General office environment and responsibilities requiring:

o Extensive use of the computer which involves viewing a monitor and keyboarding for most of the workday

o Placing and receiving phone calls

o Occasionally moving and lifting objects up to 20 pounds

o May require 10% travel or more if needed

E2open is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

E2open participates in the E-verify program in certain locations, as required by law.

E2open does not accept unsolicited referrals or resumes from any source other than directly from candidates or preferred vendors. We will not consider unsolicited referrals.