Client Accounts Assistant

About Dwelly

Dwelly is building the AI operating system for residential lettings. Its growing network of agencies provides its AI with real-world data, continuous feedback, and control over complete workflows, making exceptional service the standard for landlords and tenants. Today, Dwelly operates more than 15,000 properties and $470 million in GMV, making it one of the UK’s ten largest lettings operators. The company has raised $263 million.

We’re a fast-growing, product-focused company, backed by top-tier investors and led by a team with deep experience in real estate, technology, and operations.

Position Summary

As Client Accounts Assistant, you'll bring exceptional organisational skills and strong communication across internal departments and third-party partners. You'll work confidently both independently and as part of a collaborative team, building and maintaining strong relationships with clients and external suppliers while managing time-sensitive documentation and invoices to ensure payment deadlines are consistently met.

Please note this role sits with Settio in Manchester City Centre, Dwelly's integrated agency.

What You'll Do

• Manage and process invoices, including contractor invoices, service charges, ground rents and utilities
• Coordinate payments to third-party suppliers and ensure payment deadlines are met
• Activate and update charges for new tenancies
• Update charges following rent reviews, including processing pro-rata payments where required
• Maintain Non-Resident Landlord (NRL) details within SLM and process relevant applications/correspondence with HMRC
• Verify and amend landlord and supplier bank details in line with internal procedures
• Respond to general accounts queries from landlords, tenants and third-party suppliers
• Monitor and manage a busy internal Accounts inbox, ensuring queries are actioned within appropriate timescales
• Work closely with internal departments to ensure a consistently high level of service is provided to clients
• Support the wider Accounts team as required, including credit control, client communications, account reconciliations and general accounts administration

What We're Looking For (Essential)

• Experience in Residential Lettings client accounts or accounting
• Exceptional organisational skills and excellent time keeping
• Ability to work in a fast-paced environment and adapt as priorities shift
• Confidence responding to a variety of client queries
• Willingness to learn and ability to prioritise
• Previous experience with generalist Microsoft packages (Outlook, Word, Excel etc.)
• Exceptional service standards and communication skills
• Experience processing a high volume of invoices and ensuring payments are made accurately and within deadlines
• Experience managing a busy shared inbox, prioritising and responding to time-sensitive queries
• Able to reliably commute to, or relocate to, Manchester M2 2BQ

Nice to Have

• Client accounts property management or general accounts experience
• Knowledge of MRI SLM or similar property management CRM system

Compensation & Benefits:

• Salary: £24,000–£26,000 per annum, subject to experience
• Benefits: 25 days holiday plus bank holidays per annum; access to Medicash; company pension; an additional day's holiday in your birthday month after one year of service; company events

What is it like being a Dwell-er?

Feel free to check out Dwelly Core Principles. That’s about what we believe in, how we operate and make decisions.

What we offer is not a fancy office or a static workplace. Instead, this is solving one of worlds’ most complex problems in the largest consumer industry in the world (residential rentals), to improve the experience for >30% of households (>5M in the UK, and >100M including EU and US) that live in rental homes.

This is about disrupting the largest, most antiquated industry in the world, with one of the strongest operational and technical teams that exist in the UK and the EU. We work hard, and we shoot for extremely ambitious results. But we want people to be proud of what they’ve built and be able to look back and say one day “hell yeah, that was me that did it all”.

• Customer obsession rather than competitive focus
• Passion for invention
• Operational excellence
• Long-term thinking

By applying for this position, you consent to the processing and storage of your personal data for recruitment purposes for up to 365 days, in accordance with our data retention policy and applicable data protection laws.