Manager Customer Education - EMEA

Disguise sits at the heart of the most inspiring live and virtual experiences in the world, leading the market in building a software and hardware solution that designs, sequences and controls the most spectacular productions across film and TV, broadcast, live and corporate events.

Role: Manager, Customer Education - EMEA

CoE: Customer Excellence
Location: London (Southwark HQ – minimum 3 days per week)
Reports into: Head of Customer Education
Contract: Full Time

About the role

We’re looking for a highly motivated and experienced Customer Education Manager to lead and deliver world-class learning experiences across the EMEA region.

The successful candidate will play a key role in driving customer and partner success through impactful education programmes that increase product adoption, deepen engagement, and build long-term advocacy. Acting as a bridge between Disguise and our global user community, you will ensure that every learning interaction delivers value and empowers users to achieve exceptional results.

This role combines strategic programme development with hands-on delivery, requiring a strong understanding of customer needs, Disguise technology, and learning best practices. You will collaborate closely with cross-functional teams globally to ensure consistency, quality, and scalability across all education initiatives.

What you will do

In this role, you will:

• Lead and support the delivery of customer education programmes across EMEA, ensuring global consistency and high standards
• Contribute to the development and continuous improvement of training programmes, certification pathways, and learning resources
• Create and collaborate on high-quality educational content, including tutorials, documentation, and blended learning experiences
• Deliver training sessions (virtual and in-person), adapting content to suit a range of technical skill levels
• Act as a subject matter expert during training engagements, representing Disguise at customer sites and industry events
• Gather and share feedback to continuously improve training content and delivery
• Work closely with the Head of Customer Education to manage and optimise the LMS platform (e.g. Docebo), ensuring accuracy and usability
• Track learner progress and use insights to refine learning strategies and priorities
• Support internal training initiatives to upskill Disguise teams and ensure alignment with global standards
• Collaborate with cross-functional teams (Sales, Marketing, Technical Services, Support, Project Management) to align on priorities and delivery
• Support resource planning and coordination for training programmes
• Stay up to date with Disguise products, customer workflows, and industry trends to ensure content remains relevant and forward-looking
• Contribute to broader Customer Excellence initiatives and support key customer projects where required

Experience we are looking for

• 5+ years’ experience in customer education, training, or a related role
• Strong knowledge of Disguise products, workflows, and customer use cases
• Experience designing and delivering training programmes for technical audiences
• Proven experience working cross-functionally in a global environment
• Proven experience working across a range of client, media, and on-site environments, with the ability to adapt to different locations, setups, and working conditions

Skills, behaviours and values we are looking for

• Ability to understand and apply technical concepts, terminology, and systems in both theory and hands-on use
• Capable of operating Disguise technology at an advanced level, with a commitment to continuously learning and evolving technical expertise
• Excellent communication and presentation skills: confident delivering training in English and engaging diverse audiences
• Strong instructional and content development skills: able to create clear, engaging, and effective learning materials in English
• Ability and desire to travel; confident, trustworthy, and self-directed, with the ability to work independently on-site and overseas
• High attention to detail: ensures accuracy, consistency, and quality across all content and delivery
• Strong collaboration: works effectively across teams and geographies
• Proactive and driven: takes ownership of initiatives and continuously seeks improvement
• Adaptable: able to manage multiple priorities and adjust to changing needs

Aligned to Disguise values:

• Honest: communicates openly and clearly with teams and customers
• Evolutionary: continuously improves learning programmes and approaches
• Fearless: takes initiative and drives education strategies forward
• Resilience: thrives in a fast-paced, evolving environment
• Belong: fosters an inclusive and collaborative team culture

About Disguise

Disguise is the industry-leading platform sitting at the heart of a new era of visual experiences. One powerful integrated system of software, hardware and services to help create the next dimension of real-time spectacle.
We partner with the biggest entertainment brands and companies in the world to deliver the A-list of live music events, live TV broadcasts, immersive experiences, installations, theatre, film and TV production, corporate communications and brand product launches. Working with Disney, Snapchat, Netflix, ESPN, the Burj Khalifa, and Adele, Disguise is the number one partner delivering the next dimension of entertainment. 

Don’t Disguise your differences.

Innovation comes from everyone. We strive to create a workplace that reflects our diverse audience. We celebrate our people for their full authentic selves, and embrace uniqueness. Inclusion and Equity matter at Disguise. We create together and we create everywhere. 

Our values

• Honest. We are real with ourselves and our clients and share our ideas with openness and transparency. 
• Evolutionary. We innovate using our user’s ever-changing needs so our technology remains ahead-of-the-game.
• Fearless. We take the best path, not the easiest, and innovate where it’s right, not where it’s simplest.
• Resilience. We don’t give up until we find the right solution, even if it means going outside our remit.
• Belong.  We create an environment where everyone feels like they belong and is empowered to do their best work.

Our benefits

• We have a suite of globally relevant competitive benefits packages as we want to make sure we retain the best talent out there. Our benefits for every perm hire, globally include:
• Unlimited Paid Time Off - with minimum time you must take set at 20% above statutory
• Hybrid working between home and our offices (dependent on role and location)
• Mental health and wellbeing support - subscription to the Calm app, mental health first-aid buddies, employee assistance programmes
• Gig allowance - £400 (or local equivalent) to spend on tickets every year to immerse yourself in our industries
• Belonging policies -  including (but not limited to) support for Parental, Fertility, Miscarriage, Menopause and Transitioning
• Training, coaching & mentoring