Senior Salesforce Administrator

Disguise sits at the heart of the most inspiring live and virtual experiences in the world, leading the market in building a software and hardware solution that designs, sequences and controls the most spectacular productions across film and TV, broadcast, live and corporate events.

Role:                                Senior Salesforce Administrator
Department:                    Commercial Operations
Location:                         London (Hybrid)
Reports into:                   Salesforce Lead
Contract:                         Full Time

About the role
We’re hiring a Senior Salesforce Administrator to join an established Salesforce team and help deliver improvements across our Salesforce platform - more specifically on our Service Cloud and Experience Cloud platforms but Sales Cloud involvement. You will collaborate with other Admins and technical partners, taking end-to-end responsibility for your own projects and enhancements, from discovery through delivery, comms, training, and documentation.

We are looking for a likeminded administrator who would consider themselves an automation specialist! We are a small team with big dreams for the future of the Salesforce platform within Disguise and want someone to help us achieve those.

What you will do 

Automation & platform delivery (Flow-first)

• Design, build, refactor, and maintain automations using Salesforce Flow (record-triggered, screen flows, scheduled flows etc) with scalable patterns and clear documentation.
• Map out processes and requirements using tools like Miro / Lucidchart (or similar) and translate them into well-structured Salesforce solutions.
• Deliver both project work and ad-hoc enhancements/support, balancing priorities and stakeholder needs.
• Work within our Jira & Gearset devOps process - creating stories, tasks and epics. Providing solution designs and component lists.
• Test first and test often mindset. Run tests as specific users and peer review other team members work. Be open to changes and improvements.

Cross-cloud configuration

• Configure and improve solutions across multiple clouds as needed - currently Sales Cloud, Service Cloud, and Experience Cloud.
• Work comfortably with managed and unmanaged packages, understanding how they impact configuration, deployments, and support.

Stakeholder partnership & enablement

• Run discovery sessions, manage expectations, and communicate clearly with stakeholders.
• Own communications for your projects: updates, release notes (where appropriate), and impact summaries.
• Deliver training sessions and enablement meetings for end users.

Reporting & analytics

• Build and maintain reports and dashboards to support teams and leadership.
• Contribute to broader analytics improvements where relevant (experience with advanced analytics is a plus).
• Enhance customer experience and understanding of Salesforce, enabling users to create their own reports and dashboards by understanding SF data and sharing that to users.

Quality, governance & security

• Follow best practices for sharing, permissions, and access control, with a least-privilege mindset.
• Maintain high standards for documentation and attention to detail.
• Support structured delivery practices including sandbox development and a controlled release process.

Experience we are looking for 

Key Requirements:

• Strong Senior Salesforce Admin experience (5+ Years Admin Experience)with deep expertise in Flow automation and working within Service and Experience Cloud. (You likely describe yourself as an automation specialist). 
• Proactive mindset: you bring ideas, suggest improvements, and help teams get ahead of problems rather than reacting to them.
• Highly personable with strong communication skills - comfortable working with stakeholders at different levels and within a small growing team.
• Interest in learning (or already learning) more developer-leaning skills: Apex, JavaScript (LWC), HTML/CSS.
• Salesforce Admin Certification
• E2E project experience from gathering requirements to deployment
• Service Cloud & Experience Cloud proficiency

Bonus Points (Not Required):

• Any AI exposure, particularly Agentforce (or adjacent Salesforce AI features) or custom LLM integrations.
• FSL/Scheduling experience
• Experience with CPQ (major part of the business)
• Some familiarity with: CI/CD Processes, VSCode, Git, Gearset / Other deployment tools. 
• Ability to read and understand Apex classes and JavaScript (you won’t be expected to write code, but it helps you collaborate and troubleshoot).
• Advanced Admin Certification
• Service Cloud Consultant Certification
• Platform Developer Certification (Or want to/are working towards it already)

Skills, behaviours and values we are looking for

• High level of attention to detail and being able to document changes and solution designs clearly.
• Ability to stick to the acceptance criteria and avoid design/development bloat.
• Be driven: take ownership of projects and be proud of the work put together.
• Be open: we are a small team and we have to be open to constructive criticism on work and potential improvements/changes. This is how we all learn and grow.
• Dynamic: priorities can change so being able to shift into different SF areas and projects is a must.

About Disguise

Disguise is the industry-leading platform sitting at the heart of a new era of visual experiences. One powerful integrated system of software, hardware and services to help create the next dimension of real-time spectacle.
We partner with the biggest entertainment brands and companies in the world to deliver the A-list of live music events, live TV broadcasts, immersive experiences, installations, theatre, film and TV production, corporate communications and brand product launches. Working with Disney, Snapchat, Netflix, ESPN, the Burj Khalifa, and Adele, Disguise is the number one partner delivering the next dimension of entertainment. 

Don’t Disguise your differences.

Innovation comes from everyone. We strive to create a workplace that reflects our diverse audience. We celebrate our people for their full authentic selves, and embrace uniqueness. Inclusion and Equity matter at Disguise. We create together and we create everywhere. 

Our values

• Honest. We are real with ourselves and our clients and share our ideas with openness and transparency. 
• Evolutionary. We innovate using our user’s ever-changing needs so our technology remains ahead-of-the-game.
• Fearless. We take the best path, not the easiest, and innovate where it’s right, not where it’s simplest.
• Resilience. We don’t give up until we find the right solution, even if it means going outside our remit.
• Belong.  We create an environment where everyone feels like they belong and is empowered to do their best work.

Our benefits

• We have a suite of globally relevant competitive benefits packages as we want to make sure we retain the best talent out there. Our benefits for every perm hire, globally include:
• Unlimited Paid Time Off - with minimum time you must take set at 20% above statutory
• Hybrid working between home and our offices (dependent on role and location)
• Mental health and wellbeing support - subscription to the Calm app, mental health first-aid buddies, employee assistance programmes
• Gig allowance - £400 (or local equivalent) to spend on tickets every year to immerse yourself in our industries
• Belonging policies -  including (but not limited to) support for Parental, Fertility, Miscarriage, Menopause and Transitioning
• Training, coaching & mentoring