Director of Business Operations

Disguise sits at the heart of the most inspiring live and virtual experiences in the world, leading the market in building a software and hardware solution that designs, sequences and controls the most spectacular productions across film and TV, broadcast, live and corporate events.

Job Description: Director of Business Operations

Reports To: Chief Operating Officer (COO)
Location: London HQ (with global remit)
Direct Reports: Global Heads of Supply Chain & Procurement, Logistics, IT, and Facilities
Center of Excellence: Business Excellence
Job Type: Full-time, London Based

Date: 21^st May 2025

Role Overview

The Director / VP of Operations is responsible for overseeing and integrating all operational functions that enable the day-to-day and strategic success of the company. 

This includes global Supply Chain, Fulfillment, Logistics, IT Infrastructure & Ops, Cybersecurity, and Facilities Management.

This role acts as the connective tissue across operational verticals, delivering business continuity, service excellence, secure systems, and scalable infrastructure. 

While embedded in the Business Excellence COE, the role reports to the COO, aligning operations with the evolving needs of Customer Excellence.

The successful candidate will bring strategic thinking, cross-functional leadership, and executional precision to harmonize operational domains globally.  Leading and developing a talented and dedicated team internationally.

We are looking for a Rising Star, who can roll up their sleeves and bring high value to establishing and growing this portfolio of key functions. A master of Strategic Supply Chain (ideally in hardware manufacturing) with strong operational sensibilities, understanding that business operations are the engine that drives Prod & Tech Excellence, and Customer Excellence to perform. 

Demonstrates integrity and awareness of the high impact of being a safeguarding sentinel that safeguards our business from operational vulnerabilities. 

Key Responsibilities

Strategic & Operational Leadership

• Define a unifying operational strategy across supply chain, IT, logistics, and facilities.
• Build and lead global teams, setting clear KPIs for excellence, efficiency, and service delivery.
• Act as a strategic partner to Product, Sales, and Customer Excellence teams to align operational capabilities with commercial goals.

Supply Chain, Procurement & Fulfilment

• Lead global physical and digital product fulfilment, warehouse management, and last-mile delivery.
• Oversee procurement strategies, vendor relationships, and contract manufacturing alignment.
• Monitor supply chain risk, ensuring operational resilience and business continuity.

IT Infrastructure & Cybersecurity

• Oversee the security, availability, and efficiency of all IT systems and tools, to safeguard both external and internal stakeholders.
• Ensure outcomes for the global IT delivery (in areas such as service desk and infrastructure operations) to ensure their success.
• Lead senior IT leadership to develop and deliver robust cybersecurity frameworks, policies, risk registers, and incident response protocols.
• Ensure IT BAU and compliance (device lifecycle, access controls, asset tracking, and endpoint protection) are embedded across regions.

Facilities & Workplace Services

• Oversee global office facilities (HQ and satellite offices), ensuring safe, compliant, and effective workplaces.
• Manage the development and delivery of security protocols (access control, surveillance), WHS policies, and sustainability plans.
• Ensure high standards for workplace experience are maintained (sanitation, maintenance, physical security, and workspace tools.)

Systems, Tools & Automation

• Collaborate with BI teams to modernize and integrate tools (ERP, WMS, ITSM, etc.).
• Champion automation and process standardization across ticketing, asset management, inventory control, and workplace operations.

Governance, Risk & Compliance

• Ensure operational compliance with regulations, licenses, data protection (e.g., ISO27001 journey, GDPR, SOC2), and audit requirements.
• Partner with Legal, Finance, People and Transformation functions to maintain policies and controls across IT and Ops domains.

People Leadership

• Personable and committed people leadership to get the best out of a talented and dynamic team.
• Owns and drives personal development plans for direct reports, with target milestones to deliver growth.

Key Metrics & Success Indicators

• Fulfillment Accuracy, Inventory Turnover, Cost-to-Serve
• IT Service Uptime, Ticket Resolution Time, Cybersecurity Incidents
• Facilities Risk Mitigation, WHS Audit Scores
• Procurement Savings, Supplier Performance Scorecards
• Employee Experience & Satisfaction (Ops/IT/Workplace)
  
  

Required Skills & Experience

• 10+ years in senior operational leadership roles, across manufacturing, tech, SaaS, and hardware industries.
• Proven expertise in supply chain, and experience with IT systems, digital infrastructure, and facilities oversight.
• Deep knowledge of cybersecurity, business continuity, risk frameworks, and compliance standards.
• Exceptional cross-functional leadership and stakeholder management.
• Adept at change management, systems optimization, and cost-performance balancing.
• Familiarity with tools like NetSuite, Salesforce, Power BI, Jira, and ISMS framework.
  
  

Reporting & Governance

• Sits within the Business Excellence COE, contributing to systems, structure, process and scalable operations.
• Reports to the Chief Operating Officer, with a strong focus on supporting Customer Excellence delivery.
• Partners closely with Transformation, Legal, Finance, People and Systems to uphold operational excellence.

About Disguise

Disguise is the industry-leading platform sitting at the heart of a new era of visual experiences. One powerful integrated system of software, hardware and services to help create the next dimension of real-time spectacle.
We partner with the biggest entertainment brands and companies in the world to deliver the A-list of live music events, live TV broadcasts, immersive experiences, installations, theatre, film and TV production, corporate communications and brand product launches. Working with Disney, Snapchat, Netflix, ESPN, the Burj Khalifa, and Adele, Disguise is the number one partner delivering the next dimension of entertainment. 

Don’t Disguise your differences.

Innovation comes from everyone. We strive to create a workplace that reflects our diverse audience. We celebrate our people for their full authentic selves, and embrace uniqueness. Inclusion and Equity matter at Disguise. We create together and we create everywhere. 

Our values

• Honest. We are real with ourselves and our clients and share our ideas with openness and transparency. 
• Evolutionary. We innovate using our user’s ever-changing needs so our technology remains ahead-of-the-game.
• Fearless. We take the best path, not the easiest, and innovate where it’s right, not where it’s simplest.
• Resilience. We don’t give up until we find the right solution, even if it means going outside our remit.
• Belong.  We create an environment where everyone feels like they belong and is empowered to do their best work.

Our benefits

• We have a suite of globally relevant competitive benefits packages as we want to make sure we retain the best talent out there. Our benefits for every perm hire, globally include:
• Unlimited Paid Time Off - with minimum time you must take set at 20% above statutory
• Hybrid working between home and our offices (dependent on role and location)
• Mental health and wellbeing support - subscription to the Calm app, weekly desk-yoga, mental health first-aid buddies, employee assistance programmes
• Gig allowance - £400 (or local equivalent) to spend on tickets every year to immerse yourself in our industries
• Belonging policies -  including (but not limited to) support for Parental, Fertility, Miscarriage, Menopause and Transitioning
• Training, coaching & mentoring