Technical Services Specialist - Live Events

Disguise sits at the heart of the most inspiring live and virtual experiences in the world, leading the market in building a software and hardware solution that designs, sequences and controls the most spectacular productions across film and TV, broadcast, live and corporate events.

Role: Technical Services Specialist - Live Events
Location: Las Vegas
Department: Customer Solutions and Services
Reports to: Director, Technical Services (based in LA)

About the role:

This person will be a specialist for supporting Disguise projects across our customers in the Live event sector. 

The Technical Services Specialist (Live event) will primarily support MSG Sphere in Las Vegas which requires in-depth understanding on various Disguise workflow including sock puppet, DMX, SLC, Notch and Renderstream.

This person will collaborate alongside Disguise’s support specialists, software developers, hardware technicians, third-party vendors, and most importantly, the customer - ensuring in-house and visiting projects are delivered successfully; with minimal disruption and exceeding their expectations. The Technical Services Specialist will be experienced at collaborating with internal and external stakeholders.  

The Technical Services Specialist will need to be based in Las Vegas but also be required to travel on the global project demand. Both domestic and international travel is required (roughly once a month), and sometimes at short notice, where you will be onsite at the client for roughly for 1-2 weeks per project

This person will play a pivotal role at Disguise as the gateway between our technology, the customer and their audience's visual experience.

What you will do:

• When working on customer projects, you will:
• Pre-production stage: Work closely with customer success managers, Dev team and MSG’s technical production team to put together support plans for both the in-house (MSG) and visiting creative / production team.
• Production stage(onsite): Provide workflow guidance to both the in-house MSG team and the visiting creative/production teams to ensure the smooth operation of the Disguise system. 
• Post-production stage: Organise internal debrief.
• While you will be focusing on support projects at Sphere and other live events, you may also be required to work on other projects such as virtual production, immersive experiences, and other fixed installations. However,  Disguise will provide you additional training for these areas if you do not have these secondary industry experiences.

Experience:

• 3+ years experience installing,setting-up, operating complex live event / touring systems and control interfaces; including hardware, software, and relevant third-party products. 
• In-depth experience programming Disguise projects in Live Concerts / Touring using sockpuppet, DMX and other advanced workflows. 
• Experience using and troubleshooting technical gear related to live event production (including LED, cameras, networking.) 
• Experience in ST2110 workflow and networking. 
• Experience working on and travelling to client sites
• Up to date knowledge with the latest trends in the live event / touring industry

Behaviours & Values:

• You have a passion for transforming traditional business processes and workflows with leading edge live entertainment.
• You have excellent attention to detail, when writing and reviewing technical designs and are commitment to implementing high quality customer solutions
• You are collaborative, working with the internal team and customers across multiple time zones
• You are technically competent and interested in building out a product (ie, what the product should do, what else can make the product great)
• You are happy to expand your knowledge - we will train you any workflow you are not familiar with, as well as new customer verticals as needed
• You are flexible to travel to both domestic and international client sits, roughly once a month, and sometimes at short notice

About Disguise

Disguise is the industry-leading platform sitting at the heart of a new era of visual experiences. One powerful integrated system of software, hardware and services to help create the next dimension of real-time spectacle.
We partner with the biggest entertainment brands and companies in the world to deliver the A-list of live music events, live TV broadcasts, immersive experiences, installations, theatre, film and TV production, corporate communications and brand product launches. Working with Disney, Snapchat, Netflix, ESPN, the Burj Khalifa, and Adele, Disguise is the number one partner delivering the next dimension of entertainment. 

Don’t Disguise your differences.

Innovation comes from everyone. We strive to create a workplace that reflects our diverse audience. We celebrate our people for their full authentic selves, and embrace uniqueness. Inclusion and Equity matter at Disguise. We create together and we create everywhere. 

Our values

• Honest. We are real with ourselves and our clients and share our ideas with openness and transparency. 
• Evolutionary. We innovate using our user’s ever-changing needs so our technology remains ahead-of-the-game.
• Fearless. We take the best path, not the easiest, and innovate where it’s right, not where it’s simplest.
• Resilience. We don’t give up until we find the right solution, even if it means going outside our remit.
• Belong.  We create an environment where everyone feels like they belong and is empowered to do their best work.

Our benefits

• We have a suite of globally relevant competitive benefits packages as we want to make sure we retain the best talent out there. Our benefits for every perm hire, globally include:
• Unlimited Paid Time Off - with minimum time you must take set at 20% above statutory
• Hybrid working between home and our offices (dependent on role and location)
• Mental health and wellbeing support - subscription to the Calm app, weekly desk-yoga, mental health first-aid buddies, employee assistance programmes
• Gig allowance - £400 (or local equivalent) to spend on tickets every year to immerse yourself in our industries
• Belonging policies -  including (but not limited to) support for Parental, Fertility, Miscarriage, Menopause and Transitioning
• Training, coaching & mentoring