Client Success Specialist

Client Success Specialist - London

Live shows make us feel good. They’re a time to hang with our friends, discover new artists, or lose ourselves on a dance floor. We’re on a mission to bring all of this to more fans, more often – and that’s where you come in.

We’re looking for a Client Success Specialist in London to join our Client Success team and ensure our partners continue to get the most out of DICE.

At DICE, you’ll be part of the company that’s redefining live entertainment. It's a place where you can be yourself, influence the culture, and create work that you’re proud of.

About the role

Every day, hundreds of amazing events go live on DICE. Our partners are block parties, club nights, brick and mortar venues, and festivals - and they all need your help to make it happen. You’ll connect with event creators and give them the knowledge they need to create their events.

You'll be

• Providing high-quality service to DICE partners around the world every day, including responding to emails promptly, setting partners up on the systems, and building live events using internal tools.

• Delivering prompt, high-quality advice and support on complex questions.

• Using data and established processes to help partners put on successful shows.

• Collecting and quantifying feedback on our creator tools and working with our Product team to improve them.

• Creating documentation and developing skills to educate the team on product functionality and processes.

• Working cross-functionally between the Finance, Technical Support, Account Management, Fan Support, and Sales teams to problem-solve promoter inquiries.

You are

• Passionate, humble, and talented.

• Able to adapt to a fast-paced environment.

• A fan of music and culture.

• Actively responsible and proactive.

• Detail-obsessed.

• Tech-savvy and love problem-solving.

• A collaborative team player.

• Excellent at prioritising tasks.

• Comfortable working independently and taking ownership of your work.

• A stellar communicator with a professional attitude.

• Able to identify ways to make internal tasks simpler.

• Comfortable working flexible hours: your shift can be anything from 8 am to 9 pm, including some weekends and public holidays, but we’ll work with your schedule to find times that suit both parties.

You’ll need

• Fluency in English; additional languages are a bonus.

• Solid understanding of the ticketing/music/events industry.

• Experience helping clients in a digital environment (direct event ticketing, project management, customer success, or box office experience is ideal).

• Experience supporting or managing partner accounts.

Working Hours

• Flexibility and availability on holidays and weekends will be required

• Flexible shift patterns

• Minimum 40 hours a week, with overtime hours available

• Must be able to work between 8am - 9pm for 8 hour shifts in order to respond to different time zones

About DICE

DICE is based throughout Europe, North America, Australia and India, and is rapidly growing worldwide. We’re constantly innovating to bring amazing products to fans, artists, venues and promoters.

We know that having a variety of perspectives makes us a better company – it's why we strongly encourage members of underrepresented communities to apply. Find out how we're creating a more diverse, equitable and inclusive DICE.

Our Benefits

• Unlimited paid holiday

• Monthly DICE credits

• Private health insurance with Vitality with tons of perks

• Workplace pension with Penfold

• Coaching and CBT sessions

• Classpass

• Summer Fridays

• Generous parental package

• Eye Care Vouchers

• Cycle 2 Work

• Workplace nursery scheme

• Season Ticket Loan

We recognise the benefits of hybrid working and want to create the best balance to ensure we can continue working together effectively. For our UK team, we have a hybrid work policy of three days in the office and two days from anywhere. You can chat about your specific team’s days and expectations during the interview process.

Application process

Our process usually involves a quick chat on the phone, a task and an interview where you’ll meet the people you’ll work with. We’ll keep you fully informed along the way.

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