Client Success Specialist, Washington

Client Success Specialist, Washington (West Coast) - Remote

Live shows make us feel good. They’re a time to hang with our friends, discover new artists, or lose ourselves on a dance floor. We’re on a mission to bring all of this to more fans, more often – and that’s where you come in.

We’re looking for a remote West Coast Client Success Specialist to join our Client Success team to help our partners host exceptional events.

At DICE, you’ll be part of the company that’s redefining live entertainment. It's a place where you can be yourself, influence the culture, and create work that you’re proud of.

About the role

Every day, hundreds of amazing events go live on DICE. Our partners are block parties, club nights, brick and mortar venues, and festivals - and they all need your help to make it happen. You’ll connect with event creators and give them the knowledge they need to create their events.

You'll be

• Communicating with clients around the world every day.

• Delivering prompt, high-quality advice and support to complex questions.

• Using data and established processes to help partners put on successful shows.

• Collecting and quantifying feedback on our creator tools and how we can improve them.

• Documenting and escalating issues our clients encounter.

• Working cross-functionally between the finance, technical support, account management, fan support, and partnership teams to problem-solve promoter inquiries.

You are

• Passionate, humble, and talented.

• A fan of music and culture.

• A stellar communicator with a professional attitude.

• Detail-obsessed.

• Tech-savvy

• Able to spot ways to make internal tasks simpler.

You’ll need

• Fluency in English; additional languages are a bonus.

• Solid understanding of the ticketing/music/events industry.

• Experience helping clients in a digital environment (direct event ticketing, project management, customer success, or box office experience is ideal).

• Experience supporting or managing partner accounts.

Working Hours

• Flexibility and availability on holidays and weekends will be required

• Flexible shift patterns

• Minimum 40 hours a week, with overtime hours available

• Must be able to work between 7am - 9pm for 8 hour shifts in order to respond to different time zones

About DICE

DICE is based throughout Europe, North America, Australia and India, and is rapidly growing worldwide. We’re constantly innovating to bring amazing products to fans, artists, venues and promoters.

We know that having a variety of perspectives makes us a better company – it's why we strongly encourage members of underrepresented communities to apply. Find out how we're creating a more diverse, equitable and inclusive DICE.

Our Benefits

The salary range for this position is $55,000 to $60,000. We note the salary information as a general guideline only, as actual compensation may vary from posting based on location. We will consider various factors to determine the offer for this role, including the scope and responsibilities of the position, relevant work experience, key skills, education, training and business considerations. 

• Unlimited Paid Vacation 

• Private healthcare

• 401k Match, FSA and HSA

• Mental Health Support

• Summer Workcation 

• Commuter Benefits

• Monthly DICE Credit

• Classpass

Application process

Our process usually involves a quick chat on the phone, a task and an interview where you’ll meet the people you’ll work with. We’ll keep you fully informed along the way.

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