Head of IT & Security

Position Overview

As Head of IT & Security at Dexory, you will own and drive the strategy, execution and governance of all internal IT services and security/compliance for the organisation. You’ll ensure that our employees, systems and infrastructure are supported, secure, resilient and aligned with the rapid growth and innovation required in a fast-moving technical scale-up.

Working across teams – from engineering to operations, HR to commercial – you’ll deliver seamless IT onboarding, systems management, vendor sourcing, infrastructure build-out and regulatory compliance. You’ll be the go-to leader for all things IT and security, enabling the business to scale confidently and securely.

Key Responsibilities

• Define and execute the IT strategy in alignment with business objectives: infrastructure (on-premises, cloud, hybrid), end-user computing, collaboration tools, service desk and lifecycle management.
• Define and own the IT security & compliance strategy: policies, controls, risk frameworks, audits, vendor assessment, incident response, identity & access management and data governance.
• Manage the IT / Security budget and vendor contracts, ensuring cost-effectiveness and service delivery for employees across multiple teams and countries.
• Lead the IT onboarding and off-boarding processes: ensure every new team member is provisioned with the right systems, access rights, collaboration tools, security training, and that existing team members are properly de-provisioned.
• Ensure the operational stability of the IT estate: network, servers, endpoints, cloud services, backups, disaster recovery, patching, monitoring – while maintaining high service levels across the business.
• Collaborate cross-functionally with Heads of Departments (Operations, Engineering, HR, Finance, Product) to ensure their systems and workflows are supported, secure and scalable.
• Build, lead and mentor the IT & security team and managed service partners – drive a culture of service, reliability, security awareness and proactive innovation.
• Monitor and report on key metrics/KPIs: uptime, service desk performance, security incident rate, audit/compliance status, cost per user, vendor performance.
• Lead incident response and business continuity planning: coordinate investigation of security incidents, implement corrective actions and ensure resilience of systems and processes.
• Stay up-to-date with current and emerging technologies, threats and regulatory requirements relevant to our sector and growth stage; recommend improvements, migrations and innovations.

Required Qualifications & Experience

• Proven experience in a senior IT leadership role (Head of IT, IT Director or equivalent) in a high-growth mid-sized technology company (100–500 employees) or scaling organisation.
• Strong background managing IT infrastructure for a high-technology company (servers, workstations, network, cloud, endpoints), service delivery, onboarding/off-boarding, vendor management and IT budgeting.
• Solid experience in IT security and compliance: risk assessment, incident management, identity & access management, policy formulation, and experience with relevant standards (e.g. ISO 27001, SOC1/SOC2, GDPR).
• Excellent stakeholder management and cross-functional collaboration skills – able to translate business needs into IT/security solutions and influence senior leadership.
• Strong team leadership and people development experience: building and managing teams (internal and via partners) across IT and security disciplines.
• Excellent verbal and written communication skills; ability to present to senior management, articulate trade-offs and make strategic decisions.
• A proactive, results-driven mindset, comfortable in a fast-paced, evolving environment.

 

Benefits

Starting from the interview process and continuing into your career with us, you will be working by our four Operating Principles:

• Performance: High standards, outstanding results,
• Impact: Big challenges, bigger results
• Commitment: All in, every time
• One team: One mission, shared success

Joining our team and company isn't just about expertise; it's about embracing uncertainty with ambition. We're crafting world-changing solutions, fueled by a passion to redefine what's possible. We will look for you to help create and shape the future of logistics solutions through our products, our culture and our shared vision. 

You will also receive:

• Private healthcare via Bupa with 24/7 medical helpline 
• Life insurance
• Income protection 
• Pension: 4+% employee with option to opt into salary exchange, 5% employer
• Employee Assistance Programme - mental wellbeing, financial and legal advice/support 
• 25 holidays per year 
• Full meals onsite in Wallingford
• Fun team events on and offsite, snacks of all kinds in the office 

AAP/EEO Statement  

Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training