Customer Deployment Engineer

About the Job

At Dexory, we believe that real time data will revolutionise the logistics industry. We are building the ultimate data insights platform that provides companies with unprecedented, real time access to their operations. Our autonomous data capture technology and insights generation capabilities help to measure, track and find goods across warehouses in real time, while building the ultimate digital twin of facilities.

Join us at a very exciting time of growth as we’re significantly ramping up all areas of the business to lead the way in logistics data globally, backed by some of Europe’s best VCs and driven by passion, curiosity and teamwork.

We value humility and we're as interested in your character as we are in your talent. Please apply, even if you feel you only meet part of our listed criteria. Diversity drives innovation and we offer an international and friendly work environment with an energetic company culture.

What does this role involve?

As a Deployment Engineer, you will play a key part in helping to deliver our product into our customers’ hands – working closely with the commercial and engineering teams to support the sales and integration process.

 Your key responsibilities will include:

• Act as the main customer contact for deployment and installation of our hardware and software platforms.
• Work with customers to schedule delivery and installation of hardware and software products, including mechanical, electrical, software, and network services.
• Take part in customer site visits to execute the installation process, including system setup, configuration, calibration, and troubleshooting.
• Develop and maintain installation, deployment, operational, and troubleshooting documentation for both customers and internal stakeholders.
• Maintain and facilitate communication with customers to resolve any technical issues with their installation of deployment processes.

Requirements

You will need: 

• An in-depth technical knowledge of computer systems, ideally with previous experience of autonomous hardware systems or computer vision applications.
• Hands-on experience with hardware in real-world environments – disassembling and debugging system issues on-site.
• Excellent software debugging and problem-solving abilities, with the skills to investigate and solve technical challenges on customer premises.
• Excellent communication skills with the ability to explain complex concepts in clear and transparent language to stakeholders with various backgrounds.
• A full UK driving licence.

Why join Dexory? 

• The incredible opportunity to join an early stage company and work towards your future goals
•  Share options
• Pension: 4+% employee with option to opt into salary exchange, 5% employer
• Attractive employee wellness benefits 
• Personal development budget
•  25 holiday days per year, plus statutory holidays
• Flexible working, hybrid team 
• Fun team events on and offsite, snacks of all kinds in the office 

AAP/EEO Statement  

Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.