Program Management Director - PMO & Delivery Operations

Join Delphi - Where Innovation meets transformation 

At Delphi, we believe in creating an environment where our people thrive. Our hybrid work model empowers you to choose where you work—whether it's from the office, your home, or a mix of both—so you can prioritize what matters most. We are committed to supporting your personal goals, family, and overall well-being while driving transformative results for our clients. 

We welcome exceptional talent from anywhere across the globe. Interviews and onboarding are conducted virtually, reflecting our digital-first mindset. 

Rooted in the region, we specialize in delivering tailored, impactful solutions in Data, Advanced Analytics and AI, Infrastructure, Cloud Security, and Application Modernization. Whether it’s enabling predictive analytics, transforming operations with automation, or driving customer engagement with intelligent platforms, we are the trusted partner for organizations ready to embrace a smarter, more efficient future. 

About the role

We are seeking a dynamic and strategic Program Management Director (PMO & Delivery Ops) to oversee and enhance our project management operations. This role is pivotal in ensuring project profitability, operational efficiency, resource planning, and internal accountability across teams. You will work closely with the leadership team to drive decision-making on investments, resource allocation, and market expansion initiatives.

Job responsibilities

• Project Governance & Profitability
• Lead monthly billing, invoicing, and project profitability tracking to ensure timely delivery and financial health across all projects.
• Collaborate with the delivery team to ensure client approvals, sign-offs, and timely invoicing.
• Ensure smooth execution of internal processes and systems, acting as a central point of accountability—similar to a Program Manager—allowing leadership to focus on strategy and growth. Strategic Decision Support
• Partner with leadership on investment decisions, budget allocations across business units, and long[1]term financial planning.
• Support initiatives related to company financials, budgeting, and forecasting.
• Contribute to market expansion planning and execution. Resource Planning & Optimization
• Oversee organization-wide resource planning and utilization.
• Lead efforts on resource budgeting and improving billable utilization across the workforce.
• Develop and implement strategies to increase profitability and reduce operational costs. Operational Excellence
• Streamline and document delivery processes with a clear, actionable playbook of internal systems and workflows.
• Drive continuous improvement initiatives focused on cost control, delivery excellence, and efficiency.
• Plan and manage the structure, hiring, and development of the project management function. Collaboration & Stakeholder Management
• Ensure alignment and collaboration between delivery, HR, and finance teams, with a view toward integrated business operations.
• Build and maintain relationships with key clients to support account growth and delivery satisfaction.
• Serve as a key liaison for internal stakeholders to ensure consistent communication and goal alignment. Technology & Automation
• Lead the adoption and optimization of PMO tools and dashboards to automate reporting, tracking, and decision-making.

Job requirements

• Proven experience leading PMO or large-scale project management functions in fast-paced Tech Consulting environment.
• Strong understanding of project profitability, budgeting, and resource utilization.
• Demonstrated ability to work closely with executive leadership on financial and operational decisions.
• Excellent stakeholder management, communication, and cross-functional collaboration skills.
• Experience in implementing or optimizing PMO tools and systems.
• Strategic thinker with hands-on execution capabilities.

What we offer

At Delphi, we are dedicated to creating an environment where you can thrive, both professionally and personally. Our competitive compensation package, performance-based incentives, and health benefits are designed to ensure you're well-supported. We believe in your continuous growth and offer company-sponsored certifications, training programs, and skill-building opportunities to help you succeed. 

We foster a culture of inclusivity and support, with remote work options and a fully supported work-from-home setup to ensure your comfort and productivity. Our positive and inclusive culture includes team activities, wellness and mental health programs to ensure you feel supported.