B2B Support Manager

About us:

Delasport is where technology meets the excitement of sports and gaming! As a leading powerhouse in iGaming software, we provide everything from platform development to player account management. Our platform is designed to make every player feel like the star of the show, with personalized experiences and cutting-edge technology at its heart.   

Since our founding in 2010, we have won multiple international awards and have established a proven track record of excellence, stability, and overall success. This achievement only drives us to reach even greater heights.
Currently, we are proud to have over 500 experts across various business fields and several offices in Bulgaria (Sofia and Plovdiv), Ukraine, and Malta.

Your Team: 

At Delasport, you’ll work with a diverse and talented group of professionals who are passionate about redefining the iGaming experience. Your team will be dynamic, supportive, and dedicated to driving innovation, ensuring you have the resources and collaboration needed to excel. 

We are looking for a B2B Support Manager to lead and optimize our B2B Operation Support Department. This role involves overseeing daily operations, ensuring timely and high-quality customer support, and implementing company policies and procedures. The ideal candidate will be a proactive leader with strong problem-solving skills and a passion for delivering excellent service to our business partners.

How You’ll Make an Impact:

• Organize and manage the B2B Operation Support team, ensuring efficiency and compliance with company policies.
• Handle complex cases that require managerial decision-making.
• Oversee customer support tickets, ensuring timely resolution of complaints and escalations.
• Maintain and improve customer communication channels, ensuring excellent service delivery.
• Monitor and enhance team performance by assigning tasks, tracking progress, and optimizing workflows.
• Manage inactive accounts across all brands.
• Recruit, train, and develop new team members.
• Organize team meetings and ensure employees stay updated on procedures, software updates, and policy changes.
• Test new promotions to ensure team readiness for implementation.
• Prepare work schedules, vacation plans, and probation evaluations.
• Analyze performance data and prepare reports for senior management.
• Provide recommendations for process improvements and contribute to key performance indicators (KPIs).
• Collaborate with other departments to resolve issues and enhance overall operations.

Who You Are: 

• Experience of 3+ years in the same or similar role
• iGaiming is a must or a strong advantage
• Technical Skills:
  • Experience with Zendesk and other CRM software tools
  • Strong computer literacy with proficiency in Microsoft Office and internal software tools.
• Soft Skills:
  • Strong leadership and team management abilities.
  • Excellent communication and negotiation skills.
  • Detail-oriented with strong problem-solving skills.
  • Ability to prioritize tasks, manage time, and work efficiently under pressure.
  • A proactive approach to process optimization and automation.
• Education: Bachelor’s or Master’s degree in Economics, Business, Communication or a related
• Language: Excellent command of English (written & spoken).

What We Offer to Make You Smile: 

We’re not just about work, we’re about perks, too! Here’s what’s in it for you:   

• Competitive Salary Package: We value your expertise and hard work. 

• Time Off: 20+ vacation days to relax and recharge. 

• Perks & Vouchers: From celebrating birthdays to welcoming newborns, we’ve got you covered. 

• Health & Wellness: Comprehensive health insurance and a Multisport card. 

• Continuous Learning: Budget for courses, certifications, and self-development. 
• Central Office Locations: Work in a fantastic, accessible, and pet-friendly environment.

Wait, there's more: 

• Birthday Bash: Let’s celebrate YOU! Join our birthday parties to bring the team together and make everyone feel special! 

• Multicultural Days: Explore flavors and traditions! Experience the vibrant cultures of your colleagues through food, music, and fun activities! 

• Yoga Classes: Stretch and unwind! Join our yoga classes to relax and rejuvenate—perfect for some mid-day Zen! 

• Massages at the Office: Treat yourself! Enjoy on-site massages to melt away stress and tension right at your desk. 

• Chess Lessons: Checkmate your boredom! Join our chess lessons to sharpen your mind and have fun with friends! 
• Bulgarian for Foreigners Lessons: Level up your language skills! Our classes help you master Business English and Bulgarian for smoother communication! 

Ready to Be Part of Something Big?   

If you're excited to join a team that's revolutionizing the iGaming world and want to make a real impact, apply today. We can't wait to meet you! 

#LI-ONSITE