Hardware Technician

Darktrace has more than 2,500 employees located globally. Founded by mathematicians and cyber defence experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption.

For over a decade, Darktrace has pioneered a proactive, AI-native approach to security. Our roots lie deep in innovation. The Darktrace AI Research Centre based in Cambridge, UK, has conducted research establishing new thresholds in cybersecurity, with technology innovations backed by over 200 patents and pending applications.

Today, Darktrace is a global leader in cybersecurity AI, delivering the essential cybersecurity platform to protect organisations today and for an ever-changing future.

Office Location: 1901 Royal Ln, Farmers Branch, TX 75234, USA

Key Duties & Responsibilities 

• Installing and Configuring the Darktrace Cyber Intelligence Platform (DCIP)
• Conducting quality tests of the Darktrace Cyber Intelligence Platform (DCIP)
• Repairing damaged and faulty DCIP Servers.
• Assisting development and QA teams to ensure software and hardware quality
• Helping members of our Hardware Support team to diagnose customer hardware issues
• Administration and audit of internal systems to accurately reflect stock availability and status

Requirements:

• Knowledge of Data Centre server components and concepts
• Support & Troubleshooting Skills
• Networking Knowledge
• Awareness of Quality Assurance Processes
• A basic understanding of Linux operating systems
• An awareness of occupational health & safety issues
• Physical capability of moving server equipment. Awareness of warehouse procedures and tools.
• Good Communication Skills
• Excellent organizational skills
• Office based role (5 days a week)

Benefits

• 100% medical, dental and vision insurance, plus dependents 
• Paid parental leave 
• Pet insurance Discount 
• Life insurance 
• Commuter benefits 
• 401(k) 
• Employee Assistance Program 

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