Technical Account Manager (f/m/d)

Join our Cronon Team as a Technical Account Manager (m/f/d), where you will play a pivotal role in managing and optimizing our IT administration unit. As a leader in a fast-paced and innovative environment, you will oversee the planning, coordination and consolidated team activities, ensuring smooth collaboration across departments. This role offers the opportunity to work with cutting-edge technology and drive the performance of a key unit within our growing and flat organization.

Responsibilities

Client Communication & Support

• Act as the primary point of contact between the client and internal teams.
• Provide clear and responsive communication via email and phone (including on-call support).
• Understand the client’s business needs and help coordinate the delivery of services accordingly.
• Foster strong, long-term relationships based on trust and reliability.

Incident & Request Coordination

• Assist with the coordination of incidents and service requests.
• Follow up with internal departments to ensure timely resolution.
• Keep clients informed about ongoing issues and progress updates.
• Support the documentation and follow-up of infrastructure changes.

Project Coordination

• Help plan and monitor small to mid-sized projects with support from senior team members.
• Coordinate schedules, meetings, and project tasks.
• Track project status and communicate updates to clients and internal stakeholders.
• Support testing and implementation phases.
• Promote process improvement and clear documentation.

Qualifications

• Business Fluent German (B2 CEFR or above). 
• 2+ years of experience in a client-facing or coordination role.
• Strong organizational and communication skills.
• Ability to manage multiple tasks and priorities with a service-oriented mindset.
• Telephone availability to meet customer needs during weekends.

Benefits

• Hybrid working model with home office option.
• Flexible working hours through trust-based working hours.
• Modern office space with very good transport connections.
• Various employee discounts for activities and products.
• Employee events such as summer and winter parties, as well as workshops.
• Numerous training and development opportunities.
• Various health offers, such as sports and health courses.