Regional Operations Specialist

• Interested in expanding your skills and knowledge, in the dynamic world of Microsoft programs and licensing?
• Keen on working in a global dynamic environment, alongside supportive and engaging colleagues, that offer multi-directional support?
• Ready for a career in a technology focused company, that is committed to prioritising its people, and offering opportunities for professional growth?

Practical Information:

Location: Belgrade, Serbia | Reports to: Regional Operations Team Leader | Visa Requirements: Valid working visa for Serbia | Language Requirements: Professional English and Serbian, written and verbal | Work Arrangement: Hybrid | Learn more: www.crayon.com

As the new Regional Operations Specialist, your focus will be on providing support and guidance to our customers, partners, and colleagues with pricing, agreements, billing, and software licensing, aiming to deliver a smooth and straightforward process. You will manage monthly reporting, sales & purchase order creation, order submission to different software and cloud vendors, while handling CRM data updates, billing for our European subsidiaries, as well as other admin tasks in our ERP system.

Key responsibilities will include:

• Provide direct customer support across various vendor programs
• Create Purchase Orders and Sales Orders, using our ERP system
• Effectively register purchase orders across different supplier tools, including MS VLC, Adobe LWS, MS VLPC, or other similar platforms
• Create and renew agreements for both customers and partners
• Offer software programs support, together with LSP, SPLA, and CSP

Your Competencies:

• 2+ years of hands-on experience in roles like customer service/support, software specialist or sales operations specialist
• Possess a bachelor’s degree in a relevant business field
• Proficiency in utilising Microsoft Excel
• Demonstrated experience in order processing, agreement, and contract management is considered a plus
• Expertise working with Microsoft tools, including MS VLC or MS VLPC can be advantageous

About You:

• Passionate about delivering excellent customer service and support, particularly within the software and administration area
• Exceptional communicator, capable of effectively collaborating with stakeholders on all levels, both internal and external
• Detail oriented and structured, paired with a deep commitment and responsibility to share Crayon’s best practice

What's on offer:

• Private Health & Medical Insurance
• Cell phone allowance
• On and offsite team-building activities
• Cross-collaboration with global teams
• Flexi benefits (gyms and health)

Apply to join an award-winning employer!

At Crayon, we are deeply committed to fostering a culture of diversity, equity, inclusion, and belonging (DEIB). We believe that diversity in all its forms strengthens our team and enhances innovation and effectiveness. We welcome applications from individuals of all backgrounds, regardless of race, color, age, origin, religion, sexual orientation, gender (identity), genetic information, neurodiversity, disability, or any other basis protected by local laws and regulations.
When filling vacancies, we prioritize equally qualified candidates who bring diverse backgrounds and experiences, helping to enrich our team dynamics and foster a vibrant, inclusive work environment.

If you require any assistance or reasonable accommodation during the application process, please let us know.

Why Crayon?
We believe in the power of technology to drive the greater good. Crayon is a global, people-first, vendor-agnostic company headquartered in Oslo, with more than 4,000 colleagues in 46 countries. We deliver first-class solutions to support customers build their commercial and technical foundation for a successful and secure cloud-first, digital transformation journey.

Our Culture & Values
We consider ourselves to be one big community. Our core values of Integrity, Quality, Pace and Agility were written over 20 years ago based on our Nordic heritage and still hold true to our global environment.

We are committed to fostering an equitable work environment where everyone can reach their full potential. Our inclusive culture celebrates and values individual differences, ensuring all voices are heard and respected.

Our Big Ambitions:
We have set big and bold ambitions for our ESG strategy revolving around championing diversity, transitioning towards a greener, net zero GHG emissions and becoming a leader in ESG Product development.