Operations Specialist – Microsoft (m/f/d)

• Are you experienced with ERP systems and Microsoft tools and enjoy working on tasks like billing and contract management? 
• Want to be part of a collaborative team that values knowledge-sharing and mutual support? 
• Keen to join a modern, flexible environment that supports your career growth?

Practical Information: 

Location: Munich, Leipzig, Hamburg, Dusseldorf or Berlin, Germany | Reports to: Team Lead License Operations | Visa Requirements: Valid working visa for Germany | Team Size: 9 | Language Requirements: Professional level German and English, written and spoken 

As our new Microsoft Operations Specialist, you be responsible for processing invoices, contracts, and purchase orders efficiently, while collaborating closely with Microsoft on various technology-related aspects. You will manage CRM data updates, oversee billing for our European subsidiaries, create contracts, and assist with administrative tasks within our ERP system. 

 Your responsibilities: 

• Manage and process orders in the ERP system (MS Dynamics 365) 
• Communicate and coordinate with Microsoft, distributors, and customers 
• Actively track order status and ensure timely updates 
• Create and manage Microsoft contracts, ensuring accuracy and compliance 
• Maintain customer master data in CRM and ERP systems and support cross-functional teams (Finance, Inside Sales, etc.) in daily operations 

 Your Competencies: 

• 2+ years of experience in customer service, sales coordination, or similar roles with a solid understanding of software tools and their application  
• Proficient in Microsoft licensing programs such as Select Plus, MPSA, EA, Campus, and OVS, with hands-on experience creating and managing customer agreements 
• Skilled in Microsoft’s ordering tools (eAgreements, VLPC, VLC) ensuring accurate processing of customer orders and contract updates 
• Familiarity with updating contract details, creating additional agreements, and coordinating seamlessly between account managers and Microsoft to ensure smooth operations 

 About You: 

• You have deep sense of responsibility and work well in team settings, with solid interpersonal skills 
• You possess analytical problem-solving with a focus on cause-effect solutions 
• You are customer-oriented, with excellent communication skills 

 What’s on offer? 

• Flexible working hours and remote work options 
• Collaboration in a communicative and dynamic team 
• Attractive employee benefits (e.g., pension plans, job bike leasing, Wellpass, etc.) 
• Career development and training opportunities 
• Team-building and company events 

 Apply to join an award-winning employer! 

At Crayon, we are deeply committed to fostering a culture of diversity, equity, inclusion, and belonging (DEIB). We believe that diversity in all its forms strengthens our team and enhances innovation and effectiveness. We welcome applications from individuals of all backgrounds, regardless of race, color, age, origin, religion, sexual orientation, gender (identity), genetic information, neurodiversity, disability, or any other basis protected by local laws and regulations.
When filling vacancies, we prioritize equally qualified candidates who bring diverse backgrounds and experiences, helping to enrich our team dynamics and foster a vibrant, inclusive work environment.

If you require any assistance or reasonable accommodation during the application process, please let us know.

Why Crayon?
We believe in the power of technology to drive the greater good. Crayon is a global, people-first, vendor-agnostic company headquartered in Oslo, with more than 4,000 colleagues in 46 countries. We deliver first-class solutions to support customers build their commercial and technical foundation for a successful and secure cloud-first, digital transformation journey.

Our Culture & Values
We consider ourselves to be one big community. Our core values of Integrity, Quality, Pace and Agility were written over 20 years ago based on our Nordic heritage and still hold true to our global environment.

We are committed to fostering an equitable work environment where everyone can reach their full potential. Our inclusive culture celebrates and values individual differences, ensuring all voices are heard and respected.

Our Big Ambitions:
We have set big and bold ambitions for our ESG strategy revolving around championing diversity, transitioning towards a greener, net zero GHG emissions and becoming a leader in ESG Product development.