Head of Support - APAC

• Are you ready to lead the transformation of APAC support operations and play a strategic role in shaping a global service delivery model? 

• Do you want to work with a high-performing, cross-functional team that’s passionate about customer excellence and driving impact at scale? 

• Motivated to become part of a global organization that empowers innovation, fosters career growth, and connects you to international markets?     

Practical Information:    

Location: Manila, Philippines | Reports to: Senior Director Global Support Services | Visa Requirements: Valid working visa for the Philippines | Language Requirements: Fluent/professional English, written and verbal | Learn more: www.crayon.com/ph/    

 

Join us in Crayon Philippines as a Head of Support – APAC, leading our Global Support Delivery and Cloud Services team. In this role you will play a key role in shaping and transforming our regional operations as part of a unified global support strategy. You will work with a dynamic, cross-functional team committed to deliver exceptional service, supporting over 70 colleagues across the UK, Norway, India, and the Philippines. As a core pillar of Crayon’s Microsoft Cloud Solution Provider (CSP) program, with expansion plans into AWS and Google Cloud, this role is central to scaling both technical capabilities and service delivery. This is a high-impact leadership opportunity for you to drive the “One Global Support” transformation, creating a consistent, client-centric service experience across the globe.  

 

Key responsibilities will include   

• Lead and manage the APAC Support organization, ensuring consistent, high-quality service delivery across all customer engagements 

• Align APAC based Global Support technical support teams with global strategies, standards, and objectives 

• Drive operational efficiency through process optimization, automation, and performance management 

• Coach and empower regional support leaders and their teams, cultivating a high-performance culture focused on excellence, growth, and continuous improvement 

• Understand and continually develop market knowledge of support offerings for Azure, AWS and On-Premises Microsoft software and services 

Your Competencies    

• 10+ years of experience in Support Services, Managed Services, or IT Operations, including 5+ years in a leadership role 

• Strong hands-on knowledge of Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive, Intune) and Azure IaaS, PaaS, and SaaS solutions 

• Proven track record managing both SMB and enterprise customer environments 

• Deep understanding and practical application of the ITIL framework 

• Skilled in driving process improvement, standardization, automation, and managing SLAs, KPIs, and service delivery reporting 

 About You    

• Strategic problem-solver with leadership experience, technical expertise, and a enthusiasm for continuous learning 

• Proven ability to deliver exceptional customer service in complex and high-pressure environments 

• Effective communicator and collaborative team player who builds strong cross-functional relationships 

  

 What's on Offer?   

•  Attractive remuneration package along with ongoing career opportunities, technological and professional development, and support  

• HMO coverage for employee and two dependents  

• 10 sick leaves and 15 vacation leaves  

• Employee Assistance Program  

• Regular social and company events  

• Group and Life Insurance  

 

Apply to join an award-winning employer! 

At Crayon, we are deeply committed to fostering a culture of diversity, equity, inclusion, and belonging (DEIB). We believe that diversity in all its forms strengthens our team and enhances innovation and effectiveness. We welcome applications from individuals of all backgrounds, regardless of race, color, age, origin, religion, sexual orientation, gender (identity), genetic information, neurodiversity, disability, or any other basis protected by local laws and regulations.
When filling vacancies, we prioritize equally qualified candidates who bring diverse backgrounds and experiences, helping to enrich our team dynamics and foster a vibrant, inclusive work environment.

If you require any assistance or reasonable accommodation during the application process, please let us know.

 

Why Crayon?
We believe in the power of technology to drive the greater good. Crayon is a global, people-first, vendor-agnostic company headquartered in Oslo, with more than 4,000 colleagues in 46 countries. We deliver first-class solutions to support customers build their commercial and technical foundation for a successful and secure cloud-first, digital transformation journey.

Our Culture & Values
We consider ourselves to be one big community. Our core values of Integrity, Quality, Pace and Agility were written over 20 years ago based on our Nordic heritage and still hold true to our global environment.

We are committed to fostering an equitable work environment where everyone can reach their full potential. Our inclusive culture celebrates and values individual differences, ensuring all voices are heard and respected.

Our Big Ambitions:
We have set big and bold ambitions for our ESG strategy revolving around championing diversity, transitioning towards a greener, net zero GHG emissions and becoming a leader in ESG Product development.