People Lead - Americas

Since being founded in 2018, Copper has been building the standard for institutional digital asset infrastructure with a focus on custody, collateral management, and prime services.

Led by Amar Kuchinad, Copper's Global CEO, the firm provides a comprehensive suite of custody, trading and settlement solutions that reduce counterparty risk and bring greater capital and operational efficiency to digital asset markets. At the heart of Copper's offering is Multi-Party Computation (MPC) technology – the gold standard in secure custody. Copper’s multi-award winning custody system is unique in that it can be connected to centralised exchanges, DeFi applications and even staking pools without the assets leaving the custody.

Built on top of this state-of-the-art custody, ClearLoop is the first solution in the market that overcomes a growing industry challenge; counterparty risk with exchanges. This solution underpins a full prime services offering, connecting global exchanges, and enabling customers to trade and settle directly from the safety of their MPC-secured wallets. By reducing settlement time for transfers to a few milliseconds (without blockchain network dependency) and offering enhanced security measures, ClearLoop is rapidly reshaping the way asset managers trade and manage capital.

In addition to industry-leading security certifications, Copper has one of the strongest insurance coverages in the industry from an A+ rated insurer, positioning the firm as the partner of choice for institutions seeking to safeguard their assets.

Department Purpose:  

The People Team at Copper is responsible for unleashing the collective brilliance of its people. We do this by creating a healthy and productive workplace that attracts, engages, develops and retains great people. 

Team Purpose: 

People Operations support and drive several key people functions, including people lifecycle administration, contracting, business support, people data analysis, process improvement, remuneration and benefits support, employee relations and wide scope of people related projects. People Operations team play a vital role in ensuring the well-being and satisfaction of our employees.   

Role Purpose:  

The People Lead will work as a part of global People Operations team, with primary focus on our Americas region. This critical role will cover all aspects of human resource management and will manage essential stages of the employee life cycle, and employee experience. Reporting to Head of HR Operations, People 

Lead - Americas will also work closely Payroll Lead and collaborate with other People team sub-functions, as well as different departments across entire organisation 

Key Responsibilities:   

Leading / Overseeing 

• Employee Relations lead for all US based employees & managers – including grievances, disciplinaries and performance management. 
• Horizon scanning and policy updates for US employment and immigration legislation changes. 
• Partnering and advising the employee and managers at all levels in the US to ensure HR self-service is maximised. 
• Manage and continuously improve the local onboarding - ensuring you offer a seamless experience for all new starters. 
• Manage and continuously improve the offboarding process, including leavers’ documentation, exit interview analysis and alumni programmes. 
• Collaborate with the Reward / Engagement manager on the implementation of reward and engagement projects in the US. 
• Collaborate with the L&D manager on local training delivery.  
• Supporting the Talent Acquisition team with hiring needs in the US and meeting candidates in the New York Office.  
• Drive HR operations efficiencies through new ways of working and adoption of technology. 
• Facilitate employee/manager queries regarding people operations needs and benefits. 
• Participate in global People and cross functional projects, leading local delivery. 

Hands On Administration 

• Pre and onboard new employees including issuing new starter documents, employment contracts, background checks, right to work checks and co-ordinate the onboarding experience, in the US and globally. 
• Issue employee lifecycle documentation incl. but not limited to employment related letters, absence, benefits and ad hoc documentation. 
• Address various HR request and queries, triage accordingly in collaboration with wider People Ops team and process adequately.  
• Maintain US employees’ records to the highest standards.  
• Ensure that all data is accurately updated on all People information systems and relevant platforms. 
• Perform HR Data reporting and analysis.  
• Support with administration across the wider People function including offering support to Talent Acquisition, L&D and Rewards and Engagements.  
• Develop People process to improve the current employee experience. 
• Maintain a high-level of confidentiality in all matters relating to employee issues or employee personal data. 

Skills and Experience:  

Essential  

• Accurate application of employee data within systems and documents, adhering to confidentiality standards and maintaining data integrity. Able to handle confidential information and conversations sensitively. 
• Understanding of the employee lifecycle, including pre, on and offboarding requirements and employees’ engagement throughout the course of employment. 
• Previous experience managing a People inbox and responding to all incoming enquiries from the business, efficiently and accurately. 
• Knowledge of US employment and immigration legislation and HR processes. 
• Genuine passion and enthusiasm for creating a great employee experience. 
• Strong written and verbal English communication skills. 
• Experience of working in a fast-paced People advisor role. 
• Proven ability to operate in a flexible and pragmatic way, with a commercial mindset.  
• A collaborative team player. 
• Self-starter who can identify improvement opportunities. 

Desirable  

• Degree or professional equivalent in HR or a relevant discipline qualification. 
• Demonstrable research skills regarding forthcoming employment law, immigration and taxation developments, assessing and determining the impact to the business. 
• Other languages an asset 

The interview process at Copper   

Our interview process is designed to be thoughtful, efficient, and engaging. While specific steps may vary slightly depending on the role, the typical journey includes: 

1. Initial Screening An introduction conversation with our Talent Acquisition team to explore your background, motivations, and alignment with the role. 

2. Technical Interviews:  

• You will firstly meet the Head of HR and another People Lead in a virtual session conducted via Microsoft Teams, this will allow you to engage with team members to discuss relevant skills, problem-solving approaches, and technical experience. 
• If all goes well we will set a follow up call with our Head of HR to go into your HR experience in more detail

3. In-Person Interview in our New York Office : We will welcome you in to meet our New York Team. It will be a conversation focused on team dynamics, collaboration style, and any final technical questions. 

Additional steps may be added based on the role's complexity or seniority. We aim to keep the process transparent and respectful of your time. 

Salary  

Expected salary range: $110,000 to $130,000 per annum. Salary will be determined based on relevant skills and experience. 

Benefits  

In return for everything you can bring to Copper, we can offer you an exciting, challenging role in a fast-growing and dynamic business, with career opportunities and welcoming working environment. Some of our key US benefits are highlighted below:  

• Paid Time Off - 25days annual leave per annum in addition to local bank holidays. Employees also receive one additional day of annual leave for each year of service. 
• Comprehensive health cover - medical, optical and dental benefits.  
• Life Insurance  
• Commuter Benefit Programme 
• 24/7 Employee Assistance Programme (EAP) 

In return for everything you can bring to Copper, we can offer you an exciting, challenging role in a fast-growing and dynamic business, with career opportunities and welcoming working environment.  

If you think you have everything we're looking for and more, then we'd love you to apply for the opportunity.  

Copper is an equal opportunity employer. We embrace diversity and equal opportunities in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. So, bring us your experience, perspectives, and skills. It is in our differences that we will continue to grow and ensure Copper is transforming how institutional investors engage with digital assets. Copper is a Disability Confident Employer, please let us know if you have a disability. If you require us to provide any assistance during the recruitment process, then we would ask you to highlight this to us and we will be happy to accommodate.