Revenue Operations System Administrator

Since being founded in 2018, Copper has been building the standard for institutional digital asset infrastructure with a focus on custody, collateral management, and prime services.

Led by Amar Kuchinad, Copper's Global CEO, the firm provides a comprehensive suite of custody, trading and settlement solutions that reduce counterparty risk and bring greater capital and operational efficiency to digital asset markets. At the heart of Copper's offering is Multi-Party Computation (MPC) technology – the gold standard in secure custody. Copper’s multi-award winning custody system is unique in that it can be connected to centralised exchanges, DeFi applications and even staking pools without the assets leaving the custody.

Built on top of this state-of-the-art custody, ClearLoop is the first solution in the market that overcomes a growing industry challenge; counterparty risk with exchanges. This solution underpins a full prime services offering, connecting global exchanges, and enabling customers to trade and settle directly from the safety of their MPC-secured wallets. By reducing settlement time for transfers to a few milliseconds (without blockchain network dependency) and offering enhanced security measures, ClearLoop is rapidly reshaping the way asset managers trade and manage capital.

In addition to industry-leading security certifications, Copper has one of the strongest insurance coverages in the industry from an A+ rated insurer, positioning the firm as the partner of choice for institutions seeking to safeguard their assets.

Department environment 

At the heart of our commercial strategy, the Revenue Operations (RevOps) team plays a critical role in unifying sales, marketing, and customer success.  

This team drives operational excellence by creating scalable processes, leveraging data-driven insights, and aligning cross-functional teams to maximise growth and efficiency. We're not just about numbers—we're about impact. From streamlining go-to-market motions to championing system innovation, RevOps is the backbone of our revenue engine. 

Role Purpose

We are looking for a strategic and detail-oriented Revenue Operations System Administrator to support our Revenue Operations team. This role is pivotal in maintaining and enhancing our Salesforce environment to ensure seamless alignment between Sales, Marketing, and Customer Success. You’ll work closely with cross-functional stakeholders to optimise workflows, improve data integrity, and drive operational efficiency across the revenue funnel. 

Key Responsibilities of the role

Platform Management & Optimisation 

• Administer and maintain Salesforce org, including user setup, roles, profiles, and permissions.
• Ensure system configuration aligns with RevOps processes and business goals.
• Monitor system health, performance, and usage to proactively identify and resolve issues.
• Assist in implementing department wide Standard Operations Procedures.

RevOps Enablement 

• Partner with Sales, Marketing, and CS teams to understand operational needs and translate them into scalable Salesforce solutions.
• Build and maintain custom objects, fields, workflows, validation rules, and automation to support lead management, pipeline tracking, and customer lifecycle processes.
• Develop and refine dashboards and reports to provide actionable insights into revenue performance. 

Data Governance & Integrity 

• Manage data imports, exports, and cleansing to ensure accuracy across the revenue funnel.
• Implement and enforce data quality standards and processes.
• Support segmentation, territory management, and account hierarchies. 

User Support & Training 

• Provide day-to-day support for Salesforce users across RevOps functions.
• Create and maintain documentation, training materials, and onboarding guides.
• Conduct training sessions to improve adoption and proficiency. 

Integration & Tooling 

• Support integrations with marketing automation platforms (e.g.,Account Engagement (Pardot), Calendly), CPQ tools, and customer success platforms.
• Collaborate with developers and vendors on advanced customisations and API integrations. 

Your experience, skills and knowledge

Essential  

• Experience as a Salesforce Administrator, preferably in a RevOps or GTM environment.
• Salesforce Administrator Certification (ADM 201).
• Strong understanding of Sales Cloud and Service Cloud data architecture.
• Experience with Salesforce Lightning Experience.

Desirable 

• Familiarity with Revenue Operations principles and KPIs.
• Experience with tools like Salesforce Flow and Data Loader.
• Exposure to marketing and CS platforms (e.g., Pardot, Calendly). 

THE BENEFITS OFFERED

In return for everything you can bring to Copper, we can offer you an exciting, challenging role in a fast-growing and dynamic business, with career opportunities and welcoming working environment.

• Paid Time Off - A minimum of 35 days of paid time off per year, inclusive of annual leave and public holidays. Employees also receive one additional day of annual leave for each year of service.
• Comprehensive Medical Insurance - Inclusive of dental, optical, audiology, and mental health coverage, with medical history disregarded
• Life Insurance
• Enhanced Pension Contributions - Includes an enhanced employer matching contribution
• 24/7 Employee Assistance Programme (EAP)

In return for everything you can bring to Copper, we can offer you an exciting, challenging role in a fast-growing and dynamic business, with career opportunities and welcoming working environment.

If you think you have everything we're looking for and more, then we'd love you to apply for the opportunity.

Copper is an equal opportunity employer. We embrace diversity and equal opportunities in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. So, bring us your experience, perspectives, and skills. It is in our differences that we will continue to grow and ensure Copper is transforming how institutional investors engage with digital assets. Copper is a Disability Confident Employer, please let us know if you have a disability. If you require us to provide any assistance during the recruitment process, then we would ask you to highlight this to us and we will be happy to accommodate.